Vishakha Bhati
Summary
Seasoned Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Overview
5
5
years of professional experience
Work History
Lead Project Manager
QDegrees Services
01.2024 - Current
- Ensured seamless project transitions through meticulous documentation practices and thorough knowledge transfer sessions.
- Implement risk management strategies to proactively identify potential setbacks and devise effective mitigation solutions.
- Communicate project progress through regular updates and milestone reviews to stakeholders, ensuring transparency and ongoing engagement.
- Manage stakeholder expectations and concerns, aligning project goals with business objectives and facilitating necessary adjustments.
Assistant Project Manager
Sutherland Global Services
03.2023 - 07.2023
- Spearhead the development of project scopes, objectives, and deliverables by collaborating with key business stakeholders.
- Design detailed project plans that outline timelines, milestones, and resource allocations to ensure project alignment with strategic business goals.
- Lead cross-functional teams across departments to deliver new and enhanced platform functionalities, focusing on optimizing project tracking and reporting mechanisms.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Assistant Project Manager
Teleperformance
12.2021 - 03.2023
- Established team priorities, maintained schedules and monitored performance using power pivot and DAX queries.
- Implemented Lean Six Sigma principles to identify process bottlenecks and improve operational workflows.
- Creating forms and tables in Access and integrating with SharePoint
- Led the Project on AI Integration and feedback for the API with Chat BOT-Cresta, chat integrated tool.
- Handled the US and UK Clients presented the projects conducted with the representation of the Data, given demo of the performance on real time customer handling.
Technical Analyst
Teleperformance
05.2019 - 12.2021
- Demonstrable experience of success within a range of complex project environments and sectors
- Analytical and skeptical mindset with an ability to develop solutions to technical problems
- Reported the ongoing issues and bugs on JIRA Tool, assisted the back end team with possible resolutions.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
Education
Master of Arts - Economics
Maharaja Ganga Singh University
06.2018
BBA - Marketing Research
Calcutta University
09.2016
Skills
- Microsoft Excel, Visio, Powerpoint
- Data analytics and visualization in Power BI
- Technical Assistance, JIRA Bug reporting
- Project Management methodologies, Six Sigma, PRINCEV2
- Google sheet, Looker
Timeline
Lead Project Manager
QDegrees Services
01.2024 - Current
Assistant Project Manager
Sutherland Global Services
03.2023 - 07.2023
Assistant Project Manager
Teleperformance
12.2021 - 03.2023
Technical Analyst
Teleperformance
05.2019 - 12.2021
Master of Arts - Economics
Maharaja Ganga Singh University
BBA - Marketing Research
Calcutta University
Similar Profiles
Aarav SehgalAarav Sehgal
Internship Student at QDegrees ServicesInternship Student at QDegrees Services
Sumeet GoenkaSumeet Goenka
PHP Developer at QDegrees ServicesPHP Developer at QDegrees Services
Vishakha BhatiVishakha Bhati
Scrum Master at QDegrees ServicesScrum Master at QDegrees Services