Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vishakha Bhati

Gurgaon

Summary

Seasoned Project Lead with 5 + years of work experience in client handling and product development. With proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Project Lead Operations

Teleperformance
03.2025 - Current
  • Identify bottlenecks in operations and implement improvement strategies.
  • Communicate regularly with internal and external stakeholders to update on progress, risks, and escalations.
  • Create reports, dashboards, and present data-driven insights to management.
  • Identify risks and ensure adherence to compliance, quality, and regulatory standards.

Project Lead

QDegrees Services
01.2024 - 08.2024
  • Managed product backlog effectively, prioritizing high-value items for faster completion.
  • Spearheaded the development of 3+ product launches, achieving 30% faster time-to-market compared to previous releases.
  • Driven awareness of requirements across 5 business units and identifying substandard systems processes through evaluation of real-time data.
  • Shared project status, risks, issues to senior stakeholders and leadership via gantt charts.
  • Utilized market research methodologies to guide product development and prioritization.
  • Led product development cycles from concept to launch, ensuring alignment with market needs.
  • Designed product strategies for enhancing market penetration.

PMO

Sutherland Global Service
03.2023 - 07.2023
  • Planned Agile best practices and encourage team cohesion, overcoming impediments, and hurdles to productivity.
  • Managed sprint reviews utilizing Jira, resulting in streamlined feedback and continuous product enhancement for agile teams.
  • Identified and resolved blockers to maximize uninterrupted workflow and timely project delivery.
  • Translated customer needs into scalable product solutions via use of analytics and data to continuously improve products and platforms.
  • Integrated tools like Jira, Confluence, and Google Analytics to streamline workflows, resulting in a 25% improvement in team efficiency.

PMO

Teleperformance
12.2021 - 03.2023
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Experienced working with US customers and vendors on technology and product-based partnerships.
  • Gathered insights from customers, stakeholders, and market trends to drive the continuous improvement and evolution of the automation platform.
  • Established key performance indicators for new features and monitor the impact on user engagement and satisfaction.
  • Identified and mitigated potential project risks, reducing delays by 35% and ensuring compliance with industry standards.

Client Support

Teleperformance
05.2019 - 12.2021
  • Provided remote assistance to 5 clients simultaneously, ensuring timely resolution of software and hardware concerns.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Directed cross-functional teams of 20+ members across development, QA, and design, boosting team productivity by 30%.
  • Assisted in developing and maintaining project plans, schedules, and timelines and supported administrative tasks such as meeting coordination, agenda preparation, and follow-up on action items.

Education

Master of Arts - Economics

University Of Bikaner
06.2018

BBA - Marketing And Finance

Calcutta University
09.2016

Skills

  • Project Management Tools: MS Project, Excel, Trello, Smartsheet
  • Data Analysis & Reporting Tools: MS Power BI, Data Studio
  • Database Management: SQL Basics
  • Business Analysis Tools: Jira, Visio
  • Technical Skills: A/B Testing, Scrum, Agile, Kanban, Waterfall

Certification

  • Certified Scrum Master, Scrum Alliance
  • Lean Six Sigma, Yellow Belt
  • Lean Six Sigma, Green Belt

Timeline

Project Lead Operations

Teleperformance
03.2025 - Current

Project Lead

QDegrees Services
01.2024 - 08.2024

PMO

Sutherland Global Service
03.2023 - 07.2023

PMO

Teleperformance
12.2021 - 03.2023

Client Support

Teleperformance
05.2019 - 12.2021

BBA - Marketing And Finance

Calcutta University

Master of Arts - Economics

University Of Bikaner

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Vishakha Bhati