VISHAKHA CHADHA

• Senior Test Automation Engineer | Generative AI & Conversational AI Testing | LLM | Python | Prompt Engineering
• Led and executed comprehensive AI testing and automation strategies for 18 high-impact software and Generative AI projects across private and government sectors, including NYDOL, Chicago Transit Authority, Interprotección, Modivcare, Broward County SOE, and Pennsylvania PUC.
• Specialized in Generative AI Testing, performing adversarial and ethical testing of LLM-based systems (GPT, BERT) to identify biases, hallucinations, and edge-case failures, ensuring model reliability, governance, and compliance with AI ethics standards.
• Designed and implemented end-to-end test automation frameworks in Python for LLM validation, Prompt Engineering, and CCAAS (Contact Center as a Service) platforms. Enhanced response relevance, factual accuracy, and context consistency through structured prompt tuning and automated prompt evaluation pipelines.
• Engineered robust test suites for Dialogflow ES & CX agents, validating conversation design, fallback mechanisms, and multi-channel integrations (web, mobile, IVR). Conducted NLU automation testing and RRVA (Response Relevance Validation Automation) to improve intent classification accuracy and reduce NLU drift over time.
• Executed functional, regression, and performance testing for voice and chatbots across omnichannel environments, ensuring seamless conversational flow, latency efficiency, and intent accuracy.
• Developed and maintained detailed test plans, automation scripts, and AI validation reports, aligned with evolving stakeholder and compliance requirements. Collaborated closely with AI developers, ML engineers, and data scientists to analyze test results, optimize training data, and remediate edge cases.
• Leveraged Spanish fluency to conduct multilingual AI system testing, including voice and chat models, ensuring precise localization, accent handling, and natural dialog experiences for Spanish-speaking users.

• Developed strong communication and linguistic precision by translating 135 complex documents and providing interpretation services, ensuring high accuracy and facilitating international collaboration.
• Managed content creation for 6 social media platforms, significantly increasing audience engagement and brand visibility by 30%.

• Demonstrated strong client-facing communication and problem-solving skills by designing bespoke 35 - 40 to 5travel packages and negotiating with suppliers to meet client needs.
• Managed complex logistical arrangements and collaborated with marketing teams, showcasing organizational and project coordination abilities..

Pursuing