Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Vishakha Khullar

Vishakha Khullar

New Delhi

Summary

A highly dedicated and results-driven hospitality professional with extensive experience in front office management and guest services. Committed to ensuring exceptional guest experiences, streamlining operations, and leading teams to achieve organizational goals. Adept at handling VIP guest services, training staff, and resolving operational challenges with professionalism and efficiency.

Overview

7
7
years of professional experience

Work History

Assistant Front Office Manager

The Lodhi
New Delhi
07.2025 - Current
  • Overseeing daily front office operations, ensuring consistent delivery of luxury hospitality standards.
  • Managing guest arrivals and departures, handling VIPs, and ensuring smooth check-in/check-out procedures.
  • Leading, training, and mentoring the front office team to maintain high service standards.
  • Coordinating closely with housekeeping, F&B, and other departments to ensure seamless guest experiences.
  • Addressing and resolving guest concerns promptly, while maintaining high levels of satisfaction.
  • Monitoring guest feedback, preparing operational reports, and contributing to strategic planning.
  • Collaborating with the reservations and revenue teams to optimize room occupancy and average daily rate (ADR).
  • Upselling rooms and hotel services to enhance the guest experience and drive additional revenue.

Duty Manager

The Claridges
New Delhi
02.2023 - 06.2025
  • Oversee daily operations and manage staff on duty
  • Coordinate with different departments (housekeeping, front desk F&B) to ensure smooth operation
  • Provide training and support to staff members
  • Address and resolve guest complaints and issues
  • Ensure high levels of guest satisfaction and comfort
  • Conduct regular inspections of the property to ensure cleanliness and maintenance
  • Ensure all hotel facilities are operational and in good condition
  • Act as the primary point of contact for emergencies and ensure proper protocols are followed
  • Plan and organize shifts for the staff to ensure adequate coverage
  • Handle scheduling issues and resolve staffing conflicts
  • Maintain clear and effective communication with other departments and management
  • Provide updates and reports to upper management regarding operations and guest feedback
  • Prepare and review daily reports and logs

Assistant Manager Front Office

The Claridges
New Delhi
10.2022 - 01.2023
  • Motivate and lead the front office team to achieve performance goals.
    Conducted daily briefings and training sessions to enhance service quality.
    Manage guest enquiries and complaints with professionalism.
    Assist in optimising room occupancy and room inventory.

Assistant Manager Front Office

Double Tree by Hilton
Goa
12.2021 - 10.2022
  • Motivating team for their and company's goal
  • Ensuring that one performs at its best
  • Conducting daily briefings & trainings to employees on room's occupancy
  • Handling guest enquiries in a courteous and efficient manner and report guest complaints to concerned departments

Front Office Executive

The Lalit
Chandigarh
01.2021 - 12.2021
  • Managing and leading team
  • Handling Group Check-in and ensuring group billing is appropriate
  • Keeping track of hotels position on net promoters and Trip Advisor

Guest Relation Executive

The Lalit
Chandigarh
08.2018 - 01.2021
  • Welcome guests during Check-in and giving fond farewell upon Check-out
  • Monitoring of QMS feedback and resolving detractors
  • Co-ordinating and multi-tasking job duties in a busy environment

Education

CBSE - Aviation Hospitality and Travel Management

Frankfinn
Chandigarh
01.2017

Skills

  • Core skills and competencies
    Front office and guest services management
    Staff training and leadership
    Problem-solving and decision-making
    Operations and process optimization
    Reservation and billing systems (Opera PMS, ONQ PMS, MyCloudHospitality)
    Cashiering and billing operations
    Effective communication and interpersonal skills
  • Interpersonal communication skills

Accomplishments

  • Recognized by guests through TripAdvisor & QMS for outstanding service.
  • Received appreciation letter couple of times.
  • Contributed to improving hotel rankings through guest satisfaction and feedback initiatives.

Timeline

Assistant Front Office Manager

The Lodhi
07.2025 - Current

Duty Manager

The Claridges
02.2023 - 06.2025

Assistant Manager Front Office

The Claridges
10.2022 - 01.2023

Assistant Manager Front Office

Double Tree by Hilton
12.2021 - 10.2022

Front Office Executive

The Lalit
01.2021 - 12.2021

Guest Relation Executive

The Lalit
08.2018 - 01.2021

CBSE - Aviation Hospitality and Travel Management

Frankfinn

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Vishakha Khullar