Vishakha Makhija

• Led firm-wide initiative to enhance accessibility and inclusivity in employee learning programs.
  Designed and facilitated culture workshops aligning teams with organizational values.
  Managed a high-performing content design and delivery team for strategic, engaging learning experiences.
  Created and delivered content focused on measurable outcomes and participant engagement.
  Applied strong communication skills to foster collaboration among stakeholders.
  Utilized analytics to assess program effectiveness and drive continuous improvement.
  Brought energy and empathy to all learning initiatives, enhancing participant experiences.
  Transformed organizational culture through targeted development of soft skills and leadership practices.

Engage4more is a leading employee engagement company which offers the corporate world activities in building an environment where employees come to work with a positive attitude, and offer more of their potential, leading to improved business outcomes.

• Manage the design, delivery and continuous improvement of training programs as well as ongoing learning opportunities across the organization, in support of the organization's needs
• Prepare learning objectives, identify instructional strategies, plan evaluation methods, and propose training timelines for internal client approval.
• Participate in department decision-making processes.
• Training SOP awareness and Implementation.
• Training need analysis (TNA) - Analyze training effectiveness through RCA/CAPA, interviews, focus groups, observation and work product analysis. Recommend training programs, job aids and other performance improvement interventions based on assessment results.
• Support all training related needs for assigned engagements/clients and support new business for training related requirements.
• Rolling out the Training Calendar & Identifying the Training needs and providing solutions at each level - Individual, Department & Organization
• Measuring the training effectiveness and ensuring that it meets the operational requirements.
• Bringing the Behavioral Changes in the learners and Making them job ready.
• Providing Soft Skills training like customer Care, Email Etiquette, Office Etiquette, Communication Skills, Leadership Skills, Selling Skills, Negotiation Skills etc. to the employees
• Actively participate in progressive disciplinary process for employees not able to meet or maintain standards of excellence and evaluate their performance to conduct classroom and practical assessments for the learners
• Recommend training programs, job aids and other performance improvement interventions based on assessment results.
• Develops collection training ideas, techniques and methodologies through constant research
• Partners with management and Content Management Team to validate all relevant material of the curriculum, makes revision and new content recommendations when necessary.

Ezeego1 Travel is a part of Cox and Kings.

• Training SOP awareness and Implementation.
• Training need analysis (TNA) - Analyze training effectiveness through RCA/CAPA, interviews, focus groups, observation and work product analysis. Recommend training programs, job aids and other performance improvement interventions based on assessment results.
• Support all training related needs for assigned engagements/clients and support new business for training related requirements.
• Organizing training curriculum to meet instructional goals and objectives
• Responsible for getting customer satisfaction meeting conducted and strategize steps for effective customer service.
• Prepare learning objectives, identify instructional strategies, plan evaluation methods, and propose training timelines for internal client approval.
• Rolling out the Training Calendar & Identifying the Training needs and providing solutions at each level - Individual, Department & Organization
• Measuring the training effectiveness and ensuring that it meets the operational requirements.
• Providing Soft Skills training like customer Care, Email Etiquette, Office Etiquette, Communication Skills, Leadership Skills, Selling Skills, Negotiation Skills etc. to the employees
• Actively participate in progressive disciplinary process for employees not able to meet or maintain standards of excellence and evaluate their performance to conduct classroom and practical assessments for the learners
• Deliver courses using various methods not limited to classroom or small group facilitation, individual coaching, e learning and self-guided learning.
• Support all training related needs for assigned engagements/clients and support new business for training related requirements.

Radius Global Solutions provides Account Recovery services that consistently exceed competition, both in compliance and financial results.

• Deliver courses using various methods not limited to classroom or small group facilitation, individual coaching, e learning and self-guided learning.
• Measuring the training effectiveness and ensuring that it meets the operational requirements.
• Understanding the requirements from the stake holder
• Providing process training to the Learners
• Proven coaching and feedback skills