Vishakha Pratik Kunder
Vasai (West)
Summary
I am looking ahead to work in a professional, growth-oriented organization, where in one can make significant contribution to the success of the organization. Seeking a position that involves creativity, challenges and that provides me, an opportunity to constantly strive to explore, innovate & excel in attaining organizational and my individual goals. A consistently dependable team player, I can thrive in a high-pressure environment, enjoy the challenges of meeting deadlines and lead a team successfully.
Overview
9
9
years of professional experience
Work History
Consultant Customer Relations
Prama Hikvision Pvt. Ltd.
03.2021 - 08.2024
- Emailer (Email Marketing) & EDM (Electronic Direct Message) Activities: Marcom Team share Monthly EDMs to schedule each day as per Products, Festivals, Events, Store Opening etc
- Need to take approval from HOD of Customer Relationship for edms
- Before scheduling edms to customers, need to take approval from Marcom HOD and proceed the same
- Maintaining Summary & MIS Reports for the same
- YMLP Activities: Emailer Activity (YMLP: Your Mail Provider), Sending daily (Emailer: Email Marketing Software) Monthly Segregation of Emailers, EDM with Marcom Team
- To Prepare Monthly Summary Report, Daily MIS Report of Emailers
- Working on Invoice MIS Report of YMLP and Send Invoices to Payment Department on Monthly Basis
- Monthly Summary report send to Marcom Team to keep track
- Whats App Activities: What’s App Activity, Daily basis need to What’s App Broadcasted /or send Customized (EDM Electronic Direct Message) Mail to Customers
- Sending wishes to Main RD (Regional Dealers) customers
- Working on Summary and MIS Report of Whats App
- To Update Sheets of New Customers and add them in Board Caste list and Send Messages to Save the Number to get Daily Updates of Company
- Sales Activities: To receive Sales Inbound Calls from Customers and guide them with Respective Branch Head details
- Data entry on excel of Sales Inquiry send through Mail
- Employment Activities: To work on Employment Sheet of Company, Main Sheet is send by HR every month and have to work on MIS Report
- To Add New Employees and Shift the Left Employees from the Sheet
- Same need to follow on mobile to call and confirm their official number add in Broadcast list and Delete the Left employees from Organization
- Data Entry Activities: Visiting Cards scanning of after Exhibition, Events, Store Opening etc
- Data entry of Customer’s visited in Events
- Sending Thank You Emailer customers attended the events
- Dispatch Activities: Company Catalogs, Marketing Material, Festival Gifts, etc
- Is send to customers on regular basis
- This dispatches are done through Factory and they send Dispatch Files, RTO Files, etc
- We prepare MIS File for individual dispatches
- Downloads files from various courier sites (Blued art, Trackton) and work on Main files
- Daily update the files with status and follow up with courier people for urgent delivery
- Daily follow up with customers for confirmation of Address, Delivery of Material
- Regular follow up with Blued art, Trackton for RTO Material (Return to Origin) and Track the Status of Material
- Follow up with Factory for Dockets file, RTO Files, Stock Files etc
- PPS Activities (Partner’s Priories Systems): PPS is a platform where various types of inquiries are received
- For Each inquiry a Ticket is generated which needs to be assign to RSM (Regional Sales Managers)
- Handle Pan India online inquiries of the customer, Based on customer location we map to respective RSM for their regions
- Later on we need to maintain record of customers for daily basis inquiries
Executive -CRM
Waaree Solar Energy
02.2020 - 03.2021
- Company Overview: (With contract GI Staffing Services Pvt
- Ltd.)
- CRM Team Taking care of overall enquiries received through various modes of boards
- (Emails, Enquiry Form, Campaign)
- Calling customers for proper detail to update in CRM
- Creating Leads in Zoho-CRM System, and forwarding to respective departments
- Generating Reports as per needed
- (Sales Reports, Exports Reports, MIS Reports etc.) Generating MIS Reports Half/ Monthly
- Following up with Franchise managers, KAM team, Export team, EPC Team for monthly closures
- Collecting Email Ids from various boards to send Campaign
- Handling Campaign
- (sending Introductory mails, company catalogues)
- Handling Sales IQ (Zobot Chat Board) Forwarding complains to concern person after collecting details via mails and forms, and forward to whom it belongs to
- (Solar Panels, Batteries, Inverters)
- Collecting Overseas Retailers data for Exports
- Also, collecting’s data’s as per needed by Marketing Team
- (Data Centre, Bloggers Data, etc)
- (With contract GI Staffing Services Pvt
- Ltd.)
Sales Coordinator
Coro-Chem Pvt. Ltd.
01.2018 - 02.2020
- Company Overview: (Wecaba Chemicals)
- Taken care of the Purchase order of the Client
- Looking after Quotation and preparing the Proforma Invoice for the existing customers
- Making the Sales Memo of the Purchase Order
- Coordinate with the factory for the dispatch of the materials
- Prepare the Order acceptance and make the changes in the order acceptance
- To keep the track of dispatched materials
- Taking care of Over Due Payments from the Customer and Sending the Outstanding to the customers
- Checking payment and giving intimation to the Finance team
- Preparing daily proportional calculation of sales and cash
- (Monthly Targets Calculation)
- Maintaining daily track and shifting report of the sales persons
- Check daily expenses report of sales persons
- Filing online tenders for orders
- Close measure of customer Complaints regarding the materials
- Follow up for the Orders and Payments
- Prepare Credit Note for settlement of company account
- (Wecaba Chemicals)
Customer service and Sales Coordinator
Best Innovative Products LLP
01.2017 - 01.2018
- Maintain Installation/Services/Complain records in Excel sheets
- Coordinating with company’s Technician on daily basis
- Coordinate (time /place/charges) with Client, Technician & also Dealer for Installation/Services/Complain
- Calling back Client again after service for feedback
- Receive orders of Appliances & Accessories from dealers, which dispatched on MET given Time
- Preparing P.O (Purchase Order), Quotes & forwarding to the Sellers
- Giving confirmation on mail regarding Order details, Dispatch details, and Installation/Services/Complain details
- Handle Dispatch Processes
- (arranging transportation, keeping records on total materials, packing, stuffing process.)
- Maintains hand written Challans (Delivery Challans) along with Invoice copy which materials are dispatched
- After dispatch of order send all the scanned copies with prompt details to dealers, distributors, clients
- (Invoice, Docket slip, serial no’s sheet, container details etc.)
- Main GRNs Copies (LR copy’s, Blue Dart Docket, Track on Services) Look after the loading & Unloading of Materials
- Handling the outward & inward Couriers
- Also, follow-up with courier services on occurrences of issues
- Follow-up with Companies BDMs (Business Developments Managers)
- Arranging the Spares of Product and sending to the required destination, asked by Dealers, BDMs, Distributors
- Tracking with BDMs Attendance sheet & also calling on routine
- Maintain records of Branding /Advertising/Catalogue’s at Excel sheet
- Maintaining an up-to- date catalogue / pricing sheet Company Services (Material required on daily routine)
- Handling & Maintain Petty Cash records in manual book
- Maintain records on Sales of material on monthly sales sheets
- Also maintain tracking record on all documents attached to Sale Invoice
- Scrutinizing the Invoices for reductions of further errors, at the end of month
Administration and Finance
EJN Enterprises Pvt. Ltd.
11.2015 - 12.2016
- Maintaining Bills/Invoice records in Excel sheets
- Maintaining soft copies & hard copies of Invoices in pdf files
- Certifying the bills with tracking the entries
- Responsible for tracking the bills
- Mailing the certified bills to the vendors
- Handling the outward & inward Couriers
- Handling the interviews at times of recruitments of the company
- Preparing as well as updating MPR’s (Monthly Progress Report) on regular monthly process
- Using automated accounting systems for data input and to obtain reports
- Responsible for maintaining accounting ledgers
- To maintain the status of funds
- Responsible for expenditure and collection transactions
- To maintain records of payment information Maintaining track record of company’s expenses
Education
TYBCOM -
Mumbai University
04.2015
H.S.C. -
Maharashtra State Board
03.2012
S.S.C. -
Maharashtra State Board
03.2010
Skills
- Analytical skills
- Interpersonal skills
- Communication skills
- Listening skills
- Dedication
- Sincerity
Languages
- English
- Hindi
- Marathi
Disclaimer
All above mentioned information is true and accurate as per best of my knowledge.
Personal Information
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Consultant Customer Relations
Prama Hikvision Pvt. Ltd.
03.2021 - 08.2024
Executive -CRM
Waaree Solar Energy
02.2020 - 03.2021
Sales Coordinator
Coro-Chem Pvt. Ltd.
01.2018 - 02.2020
Customer service and Sales Coordinator
Best Innovative Products LLP
01.2017 - 01.2018
Administration and Finance
EJN Enterprises Pvt. Ltd.
11.2015 - 12.2016
TYBCOM -
Mumbai University
H.S.C. -
Maharashtra State Board
S.S.C. -
Maharashtra State Board
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