Vishakha Rajput
Badlapur
Summary
Professional Help Desk Analyst with proficiency in providing excellent and efficient technical support by prioritizing most important tasks. Experienced technical support and network administrator with an eagerness to continually develop relevant skills. Available to travel to remote locations for off-site issues. Skilled Technical Support Lead with background in managing technical support teams. Experience includes resolving complex technical issues, improving customer satisfaction and training team members. Strengths include strong problem-solving skills, superior technical knowledge and exceptional leadership abilities. Previous work has led to improved efficiency in resolution times and increased customer satisfaction ratings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support
TCS (TATA Consultancy Services)
10.2023 - Current
- Delivering exceptional technical support and customer service experiences for AGL, a key client of TCS.
- Maintained a strong understanding of AGL products and services to provide accurate information and assistance to customers.
- Managed the configuration and setup of customer accounts and systems.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Working during Australian hours to ensure real-time assistance and support for AGL's technical needs.
- Achieved a remarkably low error rate of faults found while escalating and documenting cases, ensuring seamless issue resolution, and high customer satisfaction.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Documented all activities related to technical support including processes, updates, changes made.
- Set up equipment for clients' use, performing or properly installing cables, operating systems, or software.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Monitored customer feedback to ensure high levels of satisfaction.
Customer Service and Inside Sales Specialist
AMPA Orthodontics Pvt Ltd
05.2022 - 10.2023
- Handle calls on leads generated for skin-related services on our digital platforms.
- The initial call will be primarily a sales pitch, followed by issue resolutions and query handling.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted in the development of sales materials, including brochures and online content.
- Prepared and delivered sales presentations to customers and stakeholders.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
Bachelor - Accounting and Finance
Bk Birla college of Arts, science and commerce
01.2022
Higher Secondary School Certificate -
New English High School and Junior College
01.2019
Secondary School Certificate -
St. Patrick Convent High School
01.2017
Skills
- Technical problem resolution
- Issue resolution
- Customer engagement
- System configuration
- Communication skills
Certification
- Basic Of Investment Certification, B.K Birla College of Arts, Commerce and Science
- Certificate in Typing (30wpm), MS-CIT, Advanced Tally 9.0, Tally GST and MS-office, Asset Institute, 2018
- Certificate of Olympiad Exam, 73%
Accomplishments
- Best Board of Director Award, 2020-2021, Rotaract Club of Birla College
- Conducted And managed various projects which were Nominated as Best Project from Rotaract District 3142.
- Awarded as the Quality star in TCS
Volunteer Experience
- Professional Development Director, Rotaract Club Of Birla College, 03/17/20, 06/31/21
- Governing Council Member (GCM), Rotaract Club Of Birla College
Disclaimer
- I hereby declare that all the information provided above is accurate to the best of my knowledge.
Timeline
Technical Support
TCS (TATA Consultancy Services)
10.2023 - Current
Customer Service and Inside Sales Specialist
AMPA Orthodontics Pvt Ltd
05.2022 - 10.2023
Bachelor - Accounting and Finance
Bk Birla college of Arts, science and commerce
Higher Secondary School Certificate -
New English High School and Junior College
Secondary School Certificate -
St. Patrick Convent High School
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Baris BaskilicBaris Baskilic
Admin Procurement Officer at TCS (Tata Consultancy Services Netherlands B.V.)Admin Procurement Officer at TCS (Tata Consultancy Services Netherlands B.V.)
Mark Anthony Cruz Sr.Mark Anthony Cruz Sr.
Senior Scrum Master / Agile Coach / RTE at TCS Tata Consultancy ServicesSenior Scrum Master / Agile Coach / RTE at TCS Tata Consultancy Services