Vishakha Suryawanshi
Customer Service Representative
Mumbai
Summary
Highly efficient [Customer Service Representative] well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
More than 5 years of experience providing fast, accurate, and empathetic support to a wide range of customers. Passionate about building customer relationships and defusing customer situations. Customer-obsessed support professional looking to use my interpersonal and problem solving skills to deliver swift resolutions.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Tech support associate
Veradigm Formerly Allscripts Healthcare
Pune
08.2021 - Current
- Duration: 02/07/2021 - Present (or "till date")
- Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues.
- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
- Track and document inbound support requests and ensure proper notation of customer problems or issues.
- Document problems and solutions to train lower-level support on how to properly address customer or product problems.
- Provide day-to-day support via an internal support ticket system tool. Identified customer needs and wants to enhance customer experiences and boost sales.
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
Case Processing Executive
AM
Pune
09.2020 - 08.2021
- A mediator between insurance companies/law firms and hospitals, doctor clinics, and medical facilities
- Follow-up on medical reports of patients who have been discharged from the mentioned medical institutes
- Retrieve reports from medical facilities within the specified time frame mentioned by the client
- Scheduling medical records pick up from the facility.
Customer Service Representative
Tech Mahindra Business Services
Pune
01.2017 - 04.2019
- Duration 14 Months
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identity and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right
- Methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers.
Ar caller
Credence Resource Management
Pune
11.2016 - 11.2017
- Duration: 12 months
- Call insurance companies on behalf of physicians and carry out further examination on outstanding Accounts Receivables
- Prioritize unpaid claims for calling according to the length of time it has been outstanding
- Call insurance companies directly and convince them to pay the outstanding claims
- Check the relevance of insurance info offered by the patient
- Evaluate unpaid insurance claims
- Call insurance companies and check the status of claims
- Transfer the outstanding balance to the patient if he/she does not have adequate insurance coverage
- It the claim has already been paid, ask the insurance company for
- Explanation of Benefits (EOB)
- Make corrections to the claim based on inputs from the insurance company.
Education
HSC - Science stream
Inclusive Mindset for committed allies - undefined
Bachelor of Arts -
Pune University
Pune 06.2012 - 06.2015
Skills
Pressureundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Tech support associate
Veradigm Formerly Allscripts Healthcare
08.2021 - Current
Case Processing Executive
AM
09.2020 - 08.2021
Customer Service Representative
Tech Mahindra Business Services
01.2017 - 04.2019
Ar caller
Credence Resource Management
11.2016 - 11.2017
Bachelor of Arts -
Pune University
06.2012 - 06.2015
HSC - Science stream
Inclusive Mindset for committed allies - undefined
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