Vishakha Verma
Senior Quality Analyst
Mathura
Summary
A detail-oriented Quality Analyst with 5+ years of experience in analyzing and improving quality control processes. Skilled in conducting audits, implementing quality management systems, and facilitating training programs. Adept at identifying process gaps and recommending solutions to improve quality and productivity.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Senior Quality Analyst
Concentrix Daksh Private Limited
08.2016 - 01.2024
Job Role:
- Audit the cases of the USA clients solved by the customer executive.
- Handling the Client calls
- Arranging Calibration internally and externally
- Feedbacks to be shared with the CSRs
- Reporting
- Root cause analysis
- Training and development
- Communication and interpersonal skills
- Taking sessions on daily Basis to make aware about the project and updates
- Process improvement by giving process suggestions
- Team leadership
Education
Masters of Computer Application - Masters of Computer Application
Pranveer Sigh of Insttitute of Technology
Kanpur 04.2001 -
Skills
Quality management systems (ISO 9001, Six Sigma)
Work Preference
Work Type
Full TimeWork Location
RemoteHybridTimeline
Senior Quality Analyst
Concentrix Daksh Private Limited
08.2016 - 01.2024
Masters of Computer Application - Masters of Computer Application
Pranveer Sigh of Insttitute of Technology
04.2001 -
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