Vishal
Operation Officer
New Delhi,New Delhi
Summary
A highly motivated and capable professional Operations Officer with a real passion for customer service and all my responsibilities on the work place . Having a ‘ helping hands on’ approach to all areas of the customer service or excellent organizational skills and administrative skills. A quick learner who can effortlessly fit into an existing established environment, and also encourage. Looking for an immediate start and to join a busy and successful team where I can fulfill my potential and further advance an already successful career.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Operations Officer
VFSGlobal Pvt Ltd
New Delhi
08.2022 - Current
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Maintained equipment at operational readiness annually.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Maintained constructive client and vendor relationships.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Improved employee satisfaction rating by realigning and enforcing policies.
Secretarial Assistant
Engineer India Ltd
New delhi
11.2018 - 06.2020
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed relational database to store information for reference, reporting, and analysis.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Processed expense reports expeditiously to prevent corporate credit card limits from impacting company-related business.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Sales Executive
Ikon Retails (Latin Quarters)
New delhi
05.2016 - 12.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
Sales Executive
Shoppers Stop Pvt Ltd
New delhi
11.2013 - 06.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
Education
Bachelor of Arts - BA Program
IGNOU(Indra Gandhi National Open School)
New Delhi (Rohini) 11.2017 - 03.2023
12th
CBSE
New Delhi 05.2013 - 05.2013
10th -
CBSE
New Delhi 05.2011 - 05.2012
Skills
Operational efficiency
Supply Chain Management
Supply chain distribution
Office administration
Procedure optimization
Employee performance
Resource management
Purchasing and planning
Strategic planning and execution
Sales & Marketing
Customer Dealing
Customer Saticfaction
Documantation
Dispatch
Team Management
Traveling and Cricket
I love to visit tamales and explore the historical places.
I like playing cricket, i am a good all rounder but i prefer to bowl.
Timeline
Operations Officer
VFSGlobal Pvt Ltd
08.2022 - Current
Secretarial Assistant
Engineer India Ltd
11.2018 - 06.2020
Bachelor of Arts - BA Program
IGNOU(Indra Gandhi National Open School)
11.2017 - 03.2023
Sales Executive
Ikon Retails (Latin Quarters)
05.2016 - 12.2018
Sales Executive
Shoppers Stop Pvt Ltd
11.2013 - 06.2015
12th
CBSE
05.2013 - 05.2013
10th -
CBSE
05.2011 - 05.2012