Vishal
______________
Gurgaon,HR
Summary
Experienced Client Service Manager bringing 12 months of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
2
2
years of professional experience
Work History
Client Service Manager
Tagglabs Experiential Pvt Ltd
Gurgaon, India
04.2024 - Current
- Managed key client accounts, overseeing project execution for high-profile global events like India House at the Paris Olympics 2024 and the TATA AIA MDRT Conclave in Zurich.
- Led business development efforts specializing in selling cutting-edge digital activation solutions to clients.
- Conducted extensive business meetings and high-impact presentations to secure new business opportunities.
- Managed end-to-end execution of events, ensuring seamless delivery and post-sale client satisfaction.
- Trained and led teams, contributing to workforce development and operational efficiency.
Project Management Intern
XP India
Gurgaon, India
04.2023 - 05.2023
Analysed supply chain network to stategise gateway nodes reducing trans-shipments by 70% yielding reduction.
Developed client profiling framework, utilising 4+ key parameters to identify 750+ prospect clients.
Education
Master of Business Administration - Finance
Indian Institute of Management Indore
Indore, India 04.2001 -
Student Exchange Program - International Business
EM Normandie Business School
Le Havre, Normandie, France 04.2001 -
Bachelor of Technology - Textile Technology
Indian Institute of Technology Delhi
Delhi, India 04.2001 -
Skills
Financial acumen
Problem-solving
Microsoft outlook, word, and Excel
Python programming
Power BI dashboards
Effective negotiation
Timeline
Client Service Manager
Tagglabs Experiential Pvt Ltd
04.2024 - Current
Project Management Intern
XP India
04.2023 - 05.2023
Master of Business Administration - Finance
Indian Institute of Management Indore
04.2001 -
Student Exchange Program - International Business
EM Normandie Business School
04.2001 -
Bachelor of Technology - Textile Technology
Indian Institute of Technology Delhi
04.2001 -