Vishal
Faridabad
Summary
Finance professional with 5+ years in Accounts Payable and Travel & Expense operations. Expertise in managing global P2P and T&E processes, corporate card administration, and financial reporting. Proficient in SAP-FI, SAP S/4HANA, SAP Concur, ServiceNow, and various ERP systems. Recognized for enhancing compliance and driving process improvements through data-driven insights.
Overview
6
6
years of professional experience
Work History
ACCOUNTS PAYABLE JUNIOR ANALYST
Dyson Business Services
Gurugram
05.2022 - Current
- Spearhead the Global Accounts Payable Helpdesk Process, ensuring timely resolution of supplier inquiries, and consistent adherence to service level agreements (SLAs).
- Manage end-to-end P2P-related queries via ServiceNow, including invoice discrepancies, payment issues, and vendor reconciliations.
- Oversee the Purchasing Card (P-Card) program, including expense report processing, card issuance, maintenance, blocking, and mapping.
- Prepare and analyze monthly P-Card spend, aging, and clearing reports, reconciling direct debit balances in SAP to ensure financial accuracy.
- Act as the primary point of contact for the SEA market P-Card program, managing claims through SAP Concur, and resolving region-specific issues.
- Maintain and update Standard Operating Procedures (SOPs) and Desktop Procedures (DTPs) to reflect evolving processes and ensure team alignment.
- Track and follow up on unsubmitted claims, providing guidance to cardholders, and ensuring timely and compliant submissions.
- Draft and distribute minutes of meetings (MoMs) to document discussions and action items for internal team meetings.
- Deliver customized reports and insights to management, supporting strategic decision-making, and operational transparency.
- Utilize enterprise tools, including ERP systems, SAP-FI, SAP S/4HANA, and ServiceNow, to manage financial workflows and reporting.
- Enhance supplier satisfaction by delivering prompt, solution-oriented support, and fostering strong professional relationships.
- Collaborate cross-functionally to meet performance targets, demonstrating a proactive approach, and a strong work ethic.
SENIOR PROCESS ASSOCIATE
ACCENTURE SOLUTION PVT. LTD
Gurugram
11.2019 - 05.2022
- Manage the Global Travel & Expense (T&E) Process, ensuring timely resolution of employee queries and adherence to service level agreements (SLAs).
- Handle ServiceNow and SAP Concur-related queries, including personal and corporate card claims issues, payment concerns, and account access support.
- Administer corporate card operations, including issuance, blocking, maintenance, and mapping, ensuring seamless employee experience and compliance.
- Prepare and share weekly and monthly process performance reports with the Business Reporting Group (BRG) to support operational transparency.
- Maintain learning logs to document process updates and ensure continuous knowledge retention across the team.
- Regularly update and distribute Standard Operating Procedures (SOPs) and Desk Top Procedures (DTPs) for quarterly client review and approval.
- Conduct weekly internal audits to ensure compliance with process guidelines and identify areas for improvement.
- Provide end-to-end training to new team members, enhancing onboarding efficiency and team capability.
- Maintain and share the team attendance tracker and daily GPH production reports with supervisors to support workforce planning.
- Generate and deliver custom reports as requested by management, supporting data-driven decision-making.
- Utilize enterprise tools including ERP, SAP-FI, SAP S/4HANA, SAP Concur, and ServiceNow to manage financial workflows and reporting.
- Resolve employee queries through effective communication, active listening, and step-by-step guidance, ensuring high satisfaction.
- Collaborate with team members to meet performance targets and drive continuous improvement.
- Recognized for consistent dedication, problem-solving skills, and contributions to operational excellence.
Education
MASTER OF COMMERCE -
Pt. Jawahar Lal Nehru College
Faridabad, HR01.2019
BACHELOR OF COMMERCE -
Pt. Jawahar Lal Nehru College
Faridabad, HR01.2016
Skills
- Customer service and support
- Query resolution
- Invoice processing and auditing
- SAP S/4HANA and Concur
- MS Excel proficiency
- Payment resolution strategies
- Team collaboration
- Rapid learning ability
- Customer assistance and satisfaction
- Problem-solving skills
- AP helpdesk support
- Travel and expense management
- Corporate/purchasing card management
- Claims processing and auditing
- Vendor reconciliation
Accomplishments
- Received most consistent performance award (Accenture)
- Received Encore Award (Accenture)
Timeline
ACCOUNTS PAYABLE JUNIOR ANALYST
Dyson Business Services
05.2022 - Current
SENIOR PROCESS ASSOCIATE
ACCENTURE SOLUTION PVT. LTD
11.2019 - 05.2022
MASTER OF COMMERCE -
Pt. Jawahar Lal Nehru College
BACHELOR OF COMMERCE -
Pt. Jawahar Lal Nehru College
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