Vishal
Rewari
Summary
Experienced Service Advisor specializing in customer relationship management and technical support. Enhances service efficiency through effective documentation and problem-solving. Educates clients on vehicle maintenance, fostering trust and loyalty while managing service estimates and scheduling. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.
Overview
7
7
years of professional experience
Work History
Service Advisor
Bajaj Auto
Rewari
04.2025 - Current
- Guided customers through product inquiries and tailored service recommendations to meet specific needs.
- Fielded incoming calls from potential customers, providing detailed service quotes and information to facilitate decision-making.
- Resolved customer complaints efficiently, ensuring satisfaction and fostering positive relationships.
- Provided technical support for vehicle maintenance and repair services.
- Collaborated with technicians to address service issues efficiently.
- Educated customers on vehicle care and maintenance best practices.
- Managed inventory of service parts and supplies for timely availability.
- Ensured accurate documentation of service orders and customer interactions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Service Advisor
Suzuki Motorcycle India Private Limited
Rewari
12.2021 - 01.2025
- Coordinated service appointments and followed up to ensure customer satisfaction and retention.
- Provided detailed estimates of repair costs, labor times, and parts prices to enhance customer understanding and trust.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Assisted customers with product inquiries and service recommendations.
- Educated customers on vehicle care and maintenance best practices to promote long-term vehicle health and customer loyalty.
- Provided technical support for vehicle maintenance and repair services.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Life Advisor
Kotak Life Insurance Company
Rewari
10.2019 - 06.2021
- Guided clients in selecting appropriate life insurance products based on needs.
- Educated clients on benefits and features of insurance plans to align with their needs.
- Analyzed client financial situations to recommend suitable insurance solutions.
- Conducted regular policy reviews to ensure clients' coverage remained adequate.
- Built strong relationships with clients to foster trust and loyalty.
- Handled client inquiries and resolved issues to enhance customer satisfaction.
- Called potential customers to promote and explain our services.
Education
12th -
Satish Public Senior Secondary School
Rewari07-2024
Bachelor of Arts -
KLP College
Rewari04-2024
10th -
Satish Public Senior Secondary School
Rewari07-2022
Skills
- Customer relationship management
- Automotive knowledge
- Service estimates
- Service scheduling
- Technical support
- Quality assurance
- CRM software
- Service documentation
- Progress reporting
- Inventory management
- Problem solving
- Relationship building
- Customer consulting
Personal Information
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Languages
Hindi
Advanced (C1)
C1
English
Beginner
A1
Timeline
Service Advisor
Bajaj Auto
04.2025 - Current
Service Advisor
Suzuki Motorcycle India Private Limited
12.2021 - 01.2025
Life Advisor
Kotak Life Insurance Company
10.2019 - 06.2021
12th -
Satish Public Senior Secondary School
Bachelor of Arts -
KLP College
10th -
Satish Public Senior Secondary School