Vishal Agarwal
Bengaluru
Summary
Skilled data analytics expert with over a decade of experience in the retail banking industry, focusing primarily on credit cards. Throughout the career, worked with renowned financial companies such as HSBC, Citigroup and Amex. Adept at implementing improvements to optimize efficiency in business operations. Highly skilled in process optimization and automation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Assistant Vice President
HSBC EDPI
10.2017 - Current
- Collaborating with senior product managers to boost card sales through digital and face-to-face (F2F) channels in key Asian markets .
- Analyzing sales agent productivity and location performance to improve F2F channel effectiveness.
- Development of balance build KPIs to measure sales of various IBB products like Balance Transfer, CIB, Balance Conversion and Merchant IPP.
- Development of portfolio dashboard to track KPIs that measure portfolio metrics such as like Approval Rates, Activation Rates, Delinquency, Balances, Spends , Rewards, Fees, Attrition etc .
- Ensuring delivery of global dashboards for various products including Mortgages, Credit Cards and Loans, etc., are carried out using SAS/SQL/QlikView by managing cross functional team of 6 people.
Manager
Citi Corp
04.2015 - 10.2017
- Created framework to identify business outliers to support internal audit teams.
- Analyzed large datasets to identify trends and patterns for data quality governance for Critical Data Elements.
Assistant Manager
American Express
08.2012 - 04.2015
- Managed data for AMEX Global Closed Loop using SAS/ Tableau
- Conducted UAT and wrote test cases
- Focused on process improvement and automation of existing codes
Senior Programmer Analyst
EXL Services
06.2010 - 08.2012
- MIS reporting, insights generation, migration and automation of Access codes to SAS, data analysis, codes optimization for one of the largest health insurance companies
Senior Systems Engineer
Infosys
08.2007 - 05.2010
- Created ETL jobs in SAS for Ameriprise Financial, adhoc analysis and automation in SAS
Education
B. Tech in Mechanical Engineering -
IIT(ISM)
Dhanbad05.2007
Skills
- Languages: Base SAS, SAS Macros, SQL, Python - Pandas, NumPy, Shell scripting, R
- Dashboard wireframe development
- Power Point Presentations, MS Excel
- Reporting Tools: Power BI, QlikSense
Certification
- Certification from ISB on Digital Marketing and Analytics in 2022
- SQL Essential Training by LinkedIn in 2021
- Certified BASE SAS programmer in 2007
- Certification in National Certification in Financial Market (NCFM) Financial Markets: A Beginner's module by National Stock Exchange (NSE) in 2007.
Timeline
Senior Assistant Vice President
HSBC EDPI
10.2017 - Current
Manager
Citi Corp
04.2015 - 10.2017
Assistant Manager
American Express
08.2012 - 04.2015
Senior Programmer Analyst
EXL Services
06.2010 - 08.2012
Senior Systems Engineer
Infosys
08.2007 - 05.2010
B. Tech in Mechanical Engineering -
IIT(ISM)
- Certification from ISB on Digital Marketing and Analytics in 2022
- SQL Essential Training by LinkedIn in 2021
- Certified BASE SAS programmer in 2007
- Certification in National Certification in Financial Market (NCFM) Financial Markets: A Beginner's module by National Stock Exchange (NSE) in 2007.
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