Finacle 10
Vishal Anand
Professional
New Delhi,India
Summary
Skilled Job Title with Number years in banking, progressing through positions of increasing responsibility and establishing continuous record of success.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Manager & Auditor
Creme Castle
10.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Addressed potential cancellations and offered catered solutions to retain clients.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
Deputy Manager @ ICICI BANK LTD.
ICICI Bank Ltd
01.2018 - 03.2021
- Handled banking operations at all level in branch, worked closely with DBM of the branch.
- Worked as cashier during my OJT.
- Having gist knowledge of branch audit.
- I have been an active contributor in sales from time to time.
- Acknowledge by RH and BM as fast learner of banking process and its guidelines.
- I have also been the custodian of the branch keys in the absence of DBM.
- Pretty good in managing as well as maintaining customer relationship.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Went on several ICMC audits.
- Built and maintained productive relationship with internal and external C-level executives to facilitate business success.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Managed escalated issues of customer over phone calls as well as face to face by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Checked amount details and fraud makers for transaction papers such as Cheques, Pay Orders, Demand Draft, etc.
- Maintaining the records of instruments processed, hold or rejected with the specific reason on daily basis.
- Processing of bulk transfer instrument during the peak days.
- Lead the team during peak hours by even lending myself to process the instruments in time.
- Leading a team for home loan documents to check and process it for almost 2 years.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Supervised branch operations and made continuous improvements in each area.
Graphic Designer
Zee Entertainment
02.2015 - 10.2017
- Designed website layouts, templates and unique branded looks.
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
- Developed creative design for print materials, brochures, banners and signs.
- Capitalized on talents in field to support promotions with [Type] designs.
- Employed design fundamentals when selecting typography, composition, layout and color in design work.
- Met with customers to present mockups and collect information for adjustments.
- Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
Education
Post Graduation Diploma - Banking And Finance
IMA Banglore
06.2017 - 05.2018
Diploma - Hospitality
PMKVY
08.2015 - 02.2016
Bachelor of Arts - Mass Communication
MCRPV
08.2011 - 06.2015
Skills
Consumer banking
Operations management
Daily ledgers
Relationship building
Customer Relationship Management
Money transfers
Cash Handling
Documentation skills
Audit Check
Team Leading
Staff Management
Inter-department collaboration
Personnel training and development
Microsoft Outlook, Word and Excel
Research and due diligence
Software
I View
CTS
Photoshop
Adobe Premier
Timeline
Customer Service Manager & Auditor
Creme Castle
10.2021 - Current
Deputy Manager @ ICICI BANK LTD.
ICICI Bank Ltd
01.2018 - 03.2021
Post Graduation Diploma - Banking And Finance
IMA Banglore
06.2017 - 05.2018
Diploma - Hospitality
PMKVY
08.2015 - 02.2016
Graphic Designer
Zee Entertainment
02.2015 - 10.2017
Bachelor of Arts - Mass Communication
MCRPV
08.2011 - 06.2015