Summary
Overview
Work History
Education
Skills
Software
Timeline
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Vishal Anand

Professional
New Delhi,India

Summary

Skilled Job Title with Number years in banking, progressing through positions of increasing responsibility and establishing continuous record of success.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Manager & Auditor

Creme Castle
10.2021 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Addressed potential cancellations and offered catered solutions to retain clients.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Took ownership of customer issues and followed problems through to resolution.
  • Kept accurate records to document customer service actions and discussions.
  • Created and reviewed invoices to confirm accuracy.

Deputy Manager @ ICICI BANK LTD.

ICICI Bank Ltd
01.2018 - 03.2021
  • Handled banking operations at all level in branch, worked closely with DBM of the branch.
  • Worked as cashier during my OJT.
  • Having gist knowledge of branch audit.
  • I have been an active contributor in sales from time to time.
  • Acknowledge by RH and BM as fast learner of banking process and its guidelines.
  • I have also been the custodian of the branch keys in the absence of DBM.
  • Pretty good in managing as well as maintaining customer relationship.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Went on several ICMC audits.
  • Built and maintained productive relationship with internal and external C-level executives to facilitate business success.
  • Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
  • Managed escalated issues of customer over phone calls as well as face to face by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Checked amount details and fraud makers for transaction papers such as Cheques, Pay Orders, Demand Draft, etc.
  • Maintaining the records of instruments processed, hold or rejected with the specific reason on daily basis.
  • Processing of bulk transfer instrument during the peak days.
  • Lead the team during peak hours by even lending myself to process the instruments in time.
  • Leading a team for home loan documents to check and process it for almost 2 years.
  • Checked accounts for fraud and provided law enforcement with relevant details.
  • Supervised branch operations and made continuous improvements in each area.

Graphic Designer

Zee Entertainment
02.2015 - 10.2017
  • Designed website layouts, templates and unique branded looks.
  • Worked with clients to gather and define requirements, establish scopes and managing project milestones.
  • Developed creative design for print materials, brochures, banners and signs.
  • Capitalized on talents in field to support promotions with [Type] designs.
  • Employed design fundamentals when selecting typography, composition, layout and color in design work.
  • Met with customers to present mockups and collect information for adjustments.
  • Built corporate brands by designing cohesive looks between elements such as logos and letterheads.

Education

Post Graduation Diploma - Banking And Finance

IMA Banglore
06.2017 - 05.2018

Diploma - Hospitality

PMKVY
08.2015 - 02.2016

Bachelor of Arts - Mass Communication

MCRPV
08.2011 - 06.2015

Skills

    Consumer banking

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Software

Finacle 10

I View

CTS

Photoshop

Adobe Premier

Timeline

Customer Service Manager & Auditor

Creme Castle
10.2021 - Current

Deputy Manager @ ICICI BANK LTD.

ICICI Bank Ltd
01.2018 - 03.2021

Post Graduation Diploma - Banking And Finance

IMA Banglore
06.2017 - 05.2018

Diploma - Hospitality

PMKVY
08.2015 - 02.2016

Graphic Designer

Zee Entertainment
02.2015 - 10.2017

Bachelor of Arts - Mass Communication

MCRPV
08.2011 - 06.2015

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Vishal AnandProfessional