Vishal Aneja
Rudrapur,Uttarakhand
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Dispatcher
RAJ TRANSPORT INC
11.2024 - Current
- Analyzed customer feedback and provided solutions to improve customer service.
- Received new orders, prepared documentation, and assigned personnel.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
OFFICE MANAGER
JUTT TRANSPORT
08.2023 - 11.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Event Manager
OPULENT EVENT DESIGNS
08.2022 - 08.2023
- Streamlined event planning processes by implementing efficient project management strategies.
- Enhanced attendee experience through careful selection of venues and catering providers.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Handle and Transport decor items in safely manner
Dispatcher
FLEETX
10.2021 - 07.2022
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
COMMERICIAL CLEANER
KLEANR
03.2021 - 09.2021
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
DISINFECTANT TECHNICIAN
Manpower Employment Agency
04.2020 - 03.2021
- Proved successful working within tight deadlines and a fast-paced environment.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
Education
International Business Management -
Northern College of Applied Arts And Technology
NORTH YORK, ON09.2021
INFORMATION SYSTEM BUSINESS ANALYSIS - Business
NORTHERN PURES OF COLLEGE
NORTH YORK ON11.2020
BACHELOR IN COMMERCE - Business Administration
GNDU
INDIA04.2019
Skills
- Customer Service
- Contract Administration
- Employee Supervision
- Staff Management
Timeline
Dispatcher
RAJ TRANSPORT INC
11.2024 - Current
OFFICE MANAGER
JUTT TRANSPORT
08.2023 - 11.2024
Event Manager
OPULENT EVENT DESIGNS
08.2022 - 08.2023
Dispatcher
FLEETX
10.2021 - 07.2022
COMMERICIAL CLEANER
KLEANR
03.2021 - 09.2021
DISINFECTANT TECHNICIAN
Manpower Employment Agency
04.2020 - 03.2021
International Business Management -
Northern College of Applied Arts And Technology
INFORMATION SYSTEM BUSINESS ANALYSIS - Business
NORTHERN PURES OF COLLEGE
BACHELOR IN COMMERCE - Business Administration
GNDU
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