Vishal Arora
Regional Manager- Customer Care
Bhopal,MP
Summary
Dynamic leader with over 20 years of progressive experience in the tractor industry, dedicated to driving customer satisfaction, service excellence, and revenue growth. Expertise in managing multi-state operations and optimizing dealership performance while fostering a culture of high performance within teams. A proven record of implementing innovative strategies that enhance operational efficiency and elevate the customer experience. Committed to leveraging industry knowledge to achieve sustainable business success and exceed organizational goals.
Overview
24
24
years of professional experience
Work History
Customer Care
International Tractor Limited (Sonalika Tractor)
05.2017 - Current
- Working with International Tractor Limited (Sonalika Tractor) Since May’17, in Customer Care.
- - UPW & UK. - May’17 to June’21
- - UP Central – July’21- Jan’22
- - Noida, as Team Lead- Dealer Parts Business (Jan’22- May’23)
- - Currently Looking after MP as Regional Manager since Jun’23
Dy. Manager
Mahindra Swaraj Tractor
09.2011 - 05.2017
- Worked with Mahindra Swaraj Tractor Sep’11-May’17, Joined as Dy. Manager. While leaving organization as Manager-Customer Care.
- In this tenure looked after UP East from Sep’11 to Mar’15 as Dy. Manager.
- At Bihar & Jharkhand worked as State Customer Care Manager Apr’15 – May’17.
Manager-Service
International Tractors Limited (Sonalika Tractor)
04.2010 - 08.2011
- Worked with International Tractors Limited (Sonalika Tractor), Hoshiarpur as Manager-Service looked after UP Tarai (Apr’10 - Aug’11).
Bhopal
TMTL (Eicher tractor)
10.2009 - 04.2010
- Worked in TMTL (Eicher tractor), Bhopal from Oct’09 - Apr’10 based at Varanasi.
Asst Manager & Deputy Manager
International Tractors Limited (Sonalika Tractor)
07.2007 - 10.2009
- Worked with International Tractors Limited (Sonalika Tractor), in UP East as Asst Manager & UP Central as Deputy Manager from (30 July’07- 24 Oct’09).
Asst. Manager – Service
Mahindra Gujarat Tractors Limited
05.2006 - 07.2007
- 15 months working experience in Mahindra Gujarat Tractors Limited, Vadodara as Asst. Manager – Service, looked after All India Service from May’06- July’07.
Service Engineer
Indo Farm Tractors and Motors
09.2004 - 04.2006
- 20 months working experience in Indo Farm Tractors and Motors, Baddi as Service Engineer from Sep’04 to Apr’06.
Works manager
Amitedep Motors & Amitedep Automobiles
08.2001 - 09.2004
- Three Years & one months (From Aug’01 to Sep’04) working experience as Works manager in Amitedep Motors & Amitedep Automobiles, Allahabad (Sister Concerns) Authorized dealer of Maruti & Bajaj.
Education
M.Tech. - Agricultural Engg.
Indian Institute of Technology – Kharagpur
01.2000
B.Tech. - Agricultural Engg.
Allahabad Agricultural Institute, Allahabad
01.1997
Intermediate -
C.I.C, Allahabad
01.1993
High School - undefined
C.I.C, Allahabad
01.1991
Skills
Team leadership
Disclaimer
I declare that the Information & Facts stated herein are true and correct to the best of my knowledge and belief. Place: Date: (Vishal Arora)
CTC
Expected CTC: Negotiable with Respective growth
ADDITIONAL QUALIFICATION & SKILLS
- Training: One-month vocational training at N.R.F.M.T& T.I., Hissar in Tractor, Farm Machinery, Irrigation & Plant Protection equipments
- Scholarships: State merit scholarship from June’91to Apr’93, Gate scholarship for M.Tech
- Achievements: 1. Got Highest Spare parts sale Award for Zone in F15 in Swaraj 2. Got “NAVARATNA” award in F16. (Swaraj) 3.Many Spot Awards for Business excellence & Achievements.
Timeline
Customer Care
International Tractor Limited (Sonalika Tractor)
05.2017 - Current
Dy. Manager
Mahindra Swaraj Tractor
09.2011 - 05.2017
Manager-Service
International Tractors Limited (Sonalika Tractor)
04.2010 - 08.2011
Bhopal
TMTL (Eicher tractor)
10.2009 - 04.2010
Asst Manager & Deputy Manager
International Tractors Limited (Sonalika Tractor)
07.2007 - 10.2009
Asst. Manager – Service
Mahindra Gujarat Tractors Limited
05.2006 - 07.2007
Service Engineer
Indo Farm Tractors and Motors
09.2004 - 04.2006
Works manager
Amitedep Motors & Amitedep Automobiles
08.2001 - 09.2004
B.Tech. - Agricultural Engg.
Allahabad Agricultural Institute, Allahabad
High School - undefined
C.I.C, Allahabad
M.Tech. - Agricultural Engg.
Indian Institute of Technology – Kharagpur
Intermediate -
C.I.C, Allahabad
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