Vishal A. Shimpi
Kalyan West
Summary
Dynamic Operations Manager with over 8 years of experience, excelling in operations management and relationship building. At Aakash Educational Services Ltd., I optimized daily operations, enhancing branch revenue and customer satisfaction. Skilled in regulatory compliance and team supervision, I consistently achieve targets, demonstrating a strong blend of financial administration and customer relations skills.
Overview
18
18
years of professional experience
Work History
Assistant Branch Manager- Operations
Aakash educational Services ltd.
Mumbai
01.2017 - Current
- Outstanding Control/Collections.
- Student grievances and retention.
- Operational Compliance.
- Compliance (Fire, Trade, Coaching, etc.)
- Operational Process.
- Attendance, document upload, ID card issuance, book issuance, class conduction, charges, concession, and infra upkeeping.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Resolved escalated customer complaints in a timely manner while maintaining excellent customer relations.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Project Manager
ACME INDIA MYCROSYS PVT LTD.
Kalyan
07.2016 - 12.2016
- Handling Government Projects (PMKVY,NDLM)
- Reporting to the President
- Achieved given Targets for distance education
- Attending internal meetings
- Travelling to new locations to acquire new clients
- Looking for new avenues to generate Collections
- Maintain all students’ payment details
- Retain Students and recover outstanding payment from students
- Cultivate excellent relationships with new prospects and existing customers
Marketing Officer
ICFAI University
Ghatkopar
05.2014 - 06.2016
- Generating new customers for the organization through existing students.
- Reporting to the Territory Manager.
- Achieved given targets.
- Attending internal meetings.
- Traveling to new locations to acquire new clients.
- Looking for new avenues to generate collections.
- Ensuring customer satisfaction.
- Maintain all students' payment details.
- Retain students, and recover outstanding payments from students.
- Satisfaction of the students.
- Cultivate excellent relationships with new prospects and existing customers.
- Collaborated with internal teams to design effective marketing materials such as brochures, flyers, posters.
- Collected and analyzed market research data for use in forecasting.
- Organized promotional events such as trade shows, conferences, and sponsored activities.
Project Supervisor
RELIANCE COMMUNICATION
Ghatkopar
09.2012 - 04.2014
- Handling Government accounts Like MSEDCL, MPCB, MCGM & MSETCL
- Preparation of invoices, Submission and coordinating with accounts department
- Garneting Bills for accounts, Payments, Collection
- Giving Services to all accounts
- Achieving the targets
- Satisfaction of the clients
- Looking after the maintenance of the client services
- To look after the collections
- Acquiring new clients
- Making the quotations for new and old clients
- To ensure sales through new avenues
- Looking after the coordination with internal as well as external channel members
- Gathering information from the market and working on the analysis
- Have attended training programs for adding knowledge to my present skills
- Working thoroughly with the internal team on the procedure laid down and handling clients on the mentioned procedure
- Has also been one of the key performers
- Highest incentive earned in March 2013
- Have been an active member for promotional activities
- Worked on generation of new acquisitions
- Communicate a clear, strategic sales vision, effectively training and coaching both Veteran and junior sales team members
- Cultivate excellent relationships with new prospects and existing customers
- Able to turn around lagging operations and prepare companies for fast growth and Profitability
Marketing Officer
ICFAI University
Kalyan
10.2010 - 08.2012
- Generating new customers for the organization
- Conducting Events & promotional activities in different location for working professionals
- Giving proper information regarding of all Various Programs
- Generating Prospects and converting into Admission
- Reporting to the Territory Manager
- Achieved given Targets
- Attending internal meetings
- Travelling to new locations to acquire new clients
- Looking for new avenues to generate leads
- Ensuring customer satisfaction
- Creating closures from the event conducted
CWG Service Provider, Retention Team Member.
RELIANCE COMMUNICATION
BKC
01.2007 - 03.2010
- Handling CMO Escalations
- Retain customers at any circumstances
- Maintain case trackers
- Action mails for all cases
- User Data updating
- Daily closure for all cases
- Attending Calls from individual users for any complaints
- Handling all service-related issues of All Accounts
Education
B.COM -
K.M.Agrawal College
Mumbai01.2007
Skills
- An energetic, dynamic, and successful Operations Manager with 8 years of experience in Operations and Compliance
- Operations management
- Relationship building and management
- Safety protocol
- Event planning
- Regulatory compliance
- Customer and vendor relations
- Strong team-builder
- Financial administration
- Team supervision
- Customer relationships
Languages
- Marathi
- Hindi
- English
Extracurricular Activities
Music Instrument Player 1st Rank in Keyboard (Piano) Playing competition in Kalyan
Hobbies and Interests
- Listening Music
- Playing Outdoor Games
Personal Information
- Date of Birth: 01/21/86
- Marital Status: Married
Personal Qualifications
- B.COM, K.M. Agrawal College, 2003-2007, Mumbai
- MBA Marketing, ICFAI University, Appeared, Mumbai
Affiliations
- Pet Lover.
- Sports Man
Timeline
Assistant Branch Manager- Operations
Aakash educational Services ltd.
01.2017 - Current
Project Manager
ACME INDIA MYCROSYS PVT LTD.
07.2016 - 12.2016
Marketing Officer
ICFAI University
05.2014 - 06.2016
Project Supervisor
RELIANCE COMMUNICATION
09.2012 - 04.2014
Marketing Officer
ICFAI University
10.2010 - 08.2012
CWG Service Provider, Retention Team Member.
RELIANCE COMMUNICATION
01.2007 - 03.2010
B.COM -
K.M.Agrawal College
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