Visha Asthana
Deputy Manager-IT Support
Lucknow
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Deputy Manager position. Ready to help team achieve company goals.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Deputy Manager-IT Support
RBL Finserve Ltd.
02.2021 - Current
- Resolved technical issues remotely for improved user support.
- Managed banking software, Forticlient, DLP, MDM, ITSM, and ticketing systems to streamline support operations.
- Oversaw troubleshooting of computer systems, including hardware and LAN networking, ensuring minimal downtime.
- Support Zone office, RO and 60 branches include technical and collection.
- Track and monitor security of hardware and software system.
- Coordinating with the MIS team to ensure the process development for operational requirements.
- Implemented standardized IT procedures across all
- Resolve issues through remotely.
HO-IT (Desktop/Remote Support)
Mitrata Inclusive Financial Services Pvt. Ltd.
09.2020 - 01.2021
- Provided technical support to head office and branches, assisting with collection processes.
- Performed PC hardware repairs across head office, regional, and zonal offices.
- Supported MPLS links and ERP software.
Regional IT
Arohan Financial Services Ltd.
04.2018 - 08.2020
- Troubleshot desktop and laptop issues, ensuring minimal downtime for users.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to establish efficient workstations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Identified issues, analyzed information, and provided effective solutions to enhance system performance.
Senior Desktop Support Engineer
RSPL Limited
07.2017 - 04.2018
- Managed disconnection and reconnection of desktops and peripherals during office moves to ensure seamless transitions.
- Assisted with operating system installations and configurations for various tools and applications.
- Provided graphical user interface-level assistance with server configuration and administration.
- Diagnosed and resolved technical issues with desktops and laptops, enhancing user experience and minimizing downtime.
- Recorded troubleshooting steps and corrective measures in [Software] for future reference and knowledge sharing.
E-Learning Support Engineer
Next Education India Pvt. Ltd.
06.2012 - 06.2017
- Managed training programs for teachers to enhance digital teaching skills.
- Oversaw networking and digital teaching systems for 45 classrooms, ensuring reliable server connectivity.
- Managed digital hardware and components for effective troubleshooting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in a dynamic work environment.
Technical Support Engineer
Tikona Digital Networks Pvt. Ltd.
12.2010 - 05.2012
- Installed internet services for residential customers.
- Configured Net gear and D-link Wi-Fi routers, company’s own Wi-Fi.
- Troubleshot local area network (LAN) connectivity issues.
- Led coordination efforts among team members at Tikona to enhance collaboration.
- Responded to end-user support requests and guided them through troubleshooting steps.
Education
Bachelor of Science -
C.S.J.M. University
Kanpur, IndiaComputer Hardware & Networking - undefined
Jetking Computer Hardware & Networking
Kanpur, IndiaAdvance Diploma - D.T.P.
Data Expert Computer Institute
Kanpur, IndiaSkills
Technical Support
Ticketing systems
Asset management
MS Office
Problem-Solving
Multitasking Abilities
Active Listening
Self-Motivated
Additional Information
HOBBIES:- Travelling & Reading
Interests
Travelling
Timeline
Deputy Manager-IT Support
RBL Finserve Ltd.
02.2021 - Current
HO-IT (Desktop/Remote Support)
Mitrata Inclusive Financial Services Pvt. Ltd.
09.2020 - 01.2021
Regional IT
Arohan Financial Services Ltd.
04.2018 - 08.2020
Senior Desktop Support Engineer
RSPL Limited
07.2017 - 04.2018
E-Learning Support Engineer
Next Education India Pvt. Ltd.
06.2012 - 06.2017
Technical Support Engineer
Tikona Digital Networks Pvt. Ltd.
12.2010 - 05.2012
Advance Diploma - D.T.P.
Data Expert Computer Institute
Computer Hardware & Networking - undefined
Jetking Computer Hardware & Networking
Bachelor of Science -
C.S.J.M. University
DECLARATION
I hereby declare that all the information is the correct to the best of my knowledge and belief.