Vishal .A.Suppannavar

• Managed team of four in finance and accounting, overseeing credit and collection activities.
• Focused on operational improvements to align with industry standards.
• Collaborated with project stakeholders to achieve objectives efficiently.
• Utilized Oracle ERP and BI Reporting tools to enhance data management.
• Conducted regular team huddles and one-on-one meetings for effective people management.
• Ensured daily deliverables met service level agreements.
• Performed root cause analysis to address quality issues, implementing control measures.
• Prepared various customer statements, including Deduction Report and Bad Debt Report.
• Prepared various customer cash forecast reports.
• Processing credit memo and debit memo.
• Checking all the related documents (backup) before issuing credit-debit memo.
• Schedule a weekly call with the client through a live meeting, and update the weekly status.
• Coordinate with internal teams.
• Supervised daily operations including scheduling shifts, assigning duties.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Processed customer orders using ERP software to ensure accuracy and efficiency.
• Managed order inquiries, providing timely updates to customers and stakeholders.
• Reviewed and verified order information for discrepancies before processing.
• Collaborated with cross-functional teams to resolve order-related issues promptly.
• Maintained detailed records of all incoming orders including quantities ordered, payment terms, shipment methods, special instructions.
• Provided support for sales teams by responding quickly to inquiries regarding product availability and pricing information.

• Managed Daily Deposits Report for Service First and JPMC sites.
• Allocated tasks among team members to optimize workflow.
• Facilitated clarification emails to onshore teams for effective communication.
• Supervised month-end activities to ensure compliance with deadlines.
• Assisted Team Lead in preparing various reports for management review.
• Oversaw all ad-hoc requests from onshore, including debit memos and invoice adjustments.
• Resolved team member queries by conducting root cause analyses.
• Updated team on new developments and changes in procedures.
• Supervising the team production.
• Extended support on month-end and business requirements.

• Preparing and working on the Ageing Report (chargebacks).
• Working and preparing statements for various customers. Preparing chargeback report.
• Working on the bad debt report.
• Processing credit memo and debit memo.
• Checking all the related documents (backup) before issuing credit-debit memo.
• Downloading the check from the customer website, formatting the check.
• Working on client mail for a special request.
• Working on POD (Proof of Delivery).
• Ensures error-free, on-time deliverance of all regular, periodic, and ad-hoc requests.
• Manages all customer interactions through emails and phone calls.
• Work closely with the client to ensure a quick response time to all queries.
• Prompt action on the generic mailbox request.
• Meet the productivity target and SLA with zero errors.
• Schedule a weekly call with the client through a live meeting, and update the weekly status.
• Coordinate with internal teams.

Insurance Claim Process.

• Documentation and Verification.
• Filing Intimation Note.
• Follow up on claims.
• Reporting on claims status.
• Maintaining and updating the master data.

TDS - eTDS

• Filing eTDS.
• Ratification, issuing TDS certificates.
• Working on a department notice regarding TDS-related issues.

General Accounting.

• Documents Verification.
• Tracking and Controlling Cost Center.
• Checking day-to-day general accounting in Tally.
• Handling Accounts Payables.

• Control and tracking of mortgage loans.
• Loan data recording and processing in software applications.
• Communication and coordination with inter-department and team members.
• Reporting to management.