Vishal Bhardwaj
Najafgarh
Summary
Dynamic customer service leader with a proven record at American Express, recognized for excellence with multiple awards. Skilled in performance coaching and quality assurance, I enhance team success through effective resource creation and operational support. Committed to customer satisfaction, I leverage strong multitasking abilities and analytical skills to drive results.
Overview
7
7
years of professional experience
Work History
Lead Customer Service Representative
American express
Gurgaon
09.2022 - Current
- Dedicated and results-driven customer service professional with a strong track record of excellence, including two consecutive years of top performance ratings. G1 L1 ratings for the years 2023 and 2024.
- Have been awarded with V2A award for Q3 2024 and RTF rockstar
- Currently, I am a coach for an on-production team, providing mentorship, performance feedback, and operational support.
- Experienced in escalation chat handling, and often acts as a reliable backup in the absence of the team leader.
- Skilled in conducting chat quality and VG audits, initiating AOST escalations, and compiling detailed minutes of meetings.
- Known for creating effective resource materials such as comprehensive sheets and verbiage that support team success and improve chat quality.
- Proactive, detail-oriented, and committed to enhancing customer experience and team performance.
Customer Support Executive
Amazon development center India Pvt Ltd
Noida
10.2018 - 09.2022
- Worked in U.S. chat, U.S. calls. And been a part of multiple pilot batches.
- Customer Obsession award throughout network level in AMazon.in operations
- Received an appreciation certificate for overachieving targets in the 'Rosetta DE Pilot Batch.'
- Received an appreciation certificate and other certificates in the 'Alexa Data Services Pilot Batch,' awarded for one week of complete customer satisfaction.
- Awarded for one week of complete customer satisfaction.
Education
High School Diploma -
Amardeep School
Firozabad05-2015
Some College (No Degree) - 10th
Amarnath Vidhya Ashram
Mathura04-2013
Skills
- Performance coaching
- Quality assurance
- Resource material creation
- Operational support
- Team leadership
- Chat escalation handling
- Product education
- Multitasking abilities
- Microsoft Excel, Word
- Beginner MS SQL
- Beginner Power BI
- Chat quality audits
Timeline
Lead Customer Service Representative
American express
09.2022 - Current
Customer Support Executive
Amazon development center India Pvt Ltd
10.2018 - 09.2022
High School Diploma -
Amardeep School
Some College (No Degree) - 10th
Amarnath Vidhya Ashram
Similar Profiles
Nemecio ContrerasNemecio Contreras
(Fraud Prevention) at American Express(Fraud Prevention) at American Express
Jorge Vance-GonzalezJorge Vance-Gonzalez
Travel Care Agent at American ExpressTravel Care Agent at American Express
Harshitha KomatineniHarshitha Komatineni
Software Engineer at American ExpressSoftware Engineer at American Express