Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic
VISHAL CHANGWAL

VISHAL CHANGWAL

UDAIPUR

Summary

Dynamic customer service professional with extensive experience at AROON AVIATION PVT. LTD. AND BKJ AIRPORTS, expertly managing VVIP protocols during high-profile events. Skilled in logistics management and communication, I excel at guiding clients through complex processes, ensuring seamless travel experiences. Passionate about problem-solving and event coordination, I thrive in fast-paced environments.

Work History

CUSTOMER SERVICE PROTOCOL

AROON AVIATION PVT. LTD.
PRAYAGRAJ
01.2025 - 02.2025
  • During the Mahakumbh Mela 2025, my organization handled VVIP moments and their protocol.
  • I handle both terminals as a CSA in the arrival and departure areas.
  • Guided VIP clients through security checkpoints efficiently.
  • I also guide them to reach their respective flights, and chatter.
  • Managed logistics for VIP arrival and departure, including lounge access until transportation was prepared.
  • Directed high-profile individuals to expedite their baggage claim process.

CSA

BKJ AIRPORTS
GANDHIDHAM , GUJARAT
11.2024 - 12.2024
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Provided guidance to passengers regarding available services within the airport terminal complex.
  • Coordinated with airlines regarding flight schedules and other travel-related issues.
  • Moved baggage to load and unload aircraft.
  • Performed security checks on luggage and boarding pass as per standard safety protocols.

Education

Bachelor of Arts - Public Administration

SURESH GYAN VIHAR UNIVERSITY
JAGATPURA , JAIPUR-302017 , RAJASTHAN
12-2026

High School Diploma -

BIRLA SCHOOL PILANI
PILANI ,JHUNJHUNU ,RAJASTHAN
07-2022

AVIATION AND HOSPITALITY MANAGEMENT

SEAMOUNT INSTITUTE
UDAIPUR , RAJASTHAN

Skills

  • Customer service
  • Event coordination
  • Logistics management
  • Flight scheduling
  • Communication skills
  • Problem solving

Accomplishments

  • NCC B Certificate

Timeline

CUSTOMER SERVICE PROTOCOL

AROON AVIATION PVT. LTD.
01.2025 - 02.2025

CSA

BKJ AIRPORTS
11.2024 - 12.2024

Bachelor of Arts - Public Administration

SURESH GYAN VIHAR UNIVERSITY

High School Diploma -

BIRLA SCHOOL PILANI

AVIATION AND HOSPITALITY MANAGEMENT

SEAMOUNT INSTITUTE

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VISHAL CHANGWAL