Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Hobbies and Interests
Personal Information
Timeline
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Aditya Chauhan

New Delhi

Summary

To make contribution to the organization to the best of my abilities thereby developing skills and abilities to achieve the heights of performance. Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Team Leader

Teleperformance
Gurgaon
06.2022 - Current
  • Motivated team members through recognition programs and performance-based incentives.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.

Customer Care Executive

Global Solution Pvt.Ltd
Okhla
04.2020 - 05.2021
  • Handling calls from customers and providing solutions to their queries
  • Overseeing the customer service process
  • Planning the training and standardization of services
  • Answered customers' questions about services and products offered.
  • Addressed customer questions and concerns regarding products and services.
  • Developed and maintained relationships with customers to ensure their satisfaction.

Sales Executive

Vans Store
Vasant Kunj
04.2018 - 11.2018
  • Providing accurate information (e.g
  • Product features, pricing and after-sales services)
  • Observe the customers on their Requirements
  • Giving suggestions on their Requirements
  • Convincing the Customer to Purchase the Products

Education

B.A - Programme

School Of Open Learning
01.2021

12th -

Upras Vidyalaya
01.2018

10th -

Upras Vidyalaya
01.2016

Skills

  • Mentoring
  • Coaching
  • Team supervision
  • Teamwork and collaboration
  • Goal setting
  • Performance evaluations
  • Problem-solving
  • Performance improvement

Affiliations

Achievement: Project Good to Great

As a Team Leader, I was entrusted with leading a group that had historically been among the bottom performers within the organization. Faced with the challenge of turning around the team's performance, I implemented a comprehensive strategy focused on motivation, skill development, and clear communication.

Through these efforts, the team's performance dramatically improved, and we achieved success in meeting our KPIs and objectives. The turnaround not only elevated the team's standing but also cultivated a sustainable culture of excellence moving forward.

Achievement: Successfully Led Team of New Hires

As the Team Leader for a group of new hires in a BPO setting, I was tasked with ensuring they successfully completed their certification process, which was critical to their role and the organization's standards. Through strategic planning, coaching, and hands-on support, I guided the team through the certification process.

Through these efforts, I ensured that all team members passed their certification on time, leading to a fully qualified team ready to meet client expectations and contribute effectively to the organization’s goals. This achievement not only improved the team's performance but also helped set a strong foundation for their future success within the BPO industry.

Languages

  • English
  • Hindi

Hobbies and Interests

  • Travelling
  • Listening Music

Personal Information

  • Age: 25
  • Father's Name: Mr. Sunil Kumar Chauhan
  • Date of Birth: 01st Feb'2000
  • Nationality: Indian
  • Marital Status: Unmarried

Timeline

Team Leader

Teleperformance
06.2022 - Current

Customer Care Executive

Global Solution Pvt.Ltd
04.2020 - 05.2021

Sales Executive

Vans Store
04.2018 - 11.2018

B.A - Programme

School Of Open Learning

12th -

Upras Vidyalaya

10th -

Upras Vidyalaya
Aditya Chauhan