A solution focused Compliance Professional with over 16 years of experience across Compliance, Risk, Control and Operations functions of consumer credit and banking. Solid knowledge of US regulations related to banking & credit card industry and Risk Assessments to identify control gaps. Recognized for ability to identify gaps and risk exposures with a result oriented approach of developing and deploying effective control mechanisms.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Asst. Vice President – Independent Compliance Risk Management
Citi Corp Services India Pvt Limited
Handling the Manager’s Control Assessment for Compliance Team which involves performing the Quarterly Risk Assessment to assess the Controls Performance Rating at individual control and per individual risk in the Personal Banking and Wealth Management Compliance Organization
Management of Residual Risk above Risk Appetite and Aggregative Residual Risk for the Compliance Organization Performing the Annual Risk Assessment for the Personal Banking and Wealth Management Compliance Organization to ensure the completeness and adequacy of core Activities, relevant Operational Risk, Key Controls & Monitoring by defining the significant Inherent Operational Risk
Previously lead the Emerging Compliance Risk Forum for the Compliance Organization to ensure a consistent and structured approach for the identification, assessment, and auctioning of emerging compliance risk across the organization
The results are reported to various Business Risk and Control Committees
Also lead the Lessons Learned work stream which established the framework and the requirements for the timely identification, analysis, reporting and sharing of potential “Lesson Learned” events
This involves identification and analyzing of adverse events (internal and external to bank) to identify lessons to be learned and action to be taken to limit the occurrence and/or impact of future similar events.
Analyst Compliance and Ethics
American Express
2016.02 - 2019.12
Support and coordinate the Issues Management process for cases escalated to Compliance across international markets for Corrective Action Plan (CAP) decisioning, Milestone Achievements’ and CAP closure
Develop and maintain a working knowledge of relevant laws, regulations, standards and policies relevant to World Service for international markets, in the area of anti-money laundering, data protection and privacy, consumer protection, sanctions and card practices
Perform first level Anti Money Laundering Review for the Credit Balance Refund Cases and coordinates with Market Compliance Team and AML team to review possible AML threats
Perform Anti Corruption Due Diligence for Third Parties in India
Provide compliance guidance and support to teams ensuring queries and general questions are addressed in a timely manner
Assist in integrating regulatory compliance requirements into all written procedures, process design and business self testing programs
Support the Compliance Team in projects and pertinent strategic initiatives impacting World Service, as and when directed by the Compliance Manager
Liaise with Regional, Market Compliance and Line of Business Compliance contacts, as appropriate
Undertake identification of gaps, perform root cause analysis, coordinate with Operations, Management and Business Self Testing teams to develop action plans and track closure
Communicate and escalate where necessary issues of significant compliance concern
Support ongoing maintenance and development of WS Compliance program effectiveness.
Senior Lead Regulatory Business Assurance Analyst
2011.07 - 2016.02
Job profile included managing a team of RBST Analysts, who audit cases to ensure that the CCPs and Business is adhering to the accuracy and the compliance guidelines
Analyzed results to identify gaps and worked closely with the Operations Leaders/ Relationship manager to create actions plans towards driving improvement in customer matrices
Actively participated in all project meetings / Conference Calls across locations, driving Projects that lead to improvement in Shareholders and Customer Goals
Supported the migration of the processes from US which governs and evaluates the performance of the different processes which are operational in American Express as per the Regulatory Standards
Identified regulatory gaps and driving projects to align the procedures
Ensuring timely reports and follow-up with the business and Compliance partners
Worked closely with the Compliance team for ensuring the adherence of the laws and regulations as per the standards
Accomplishments
Successful regulatory testing migration of below Functional Areas Social Media Response Team Executive Customer Care Service Recovery Group Enterprise Growth Services (Prepaid Business)
Senior Disputes Analyst
2007.08 - 2011.07
Handled US card member credit card disputes and resolved them as per the Federal Regulations.
Education
Bachelor Of Science -
Institute of Hotel Management
Lucknow
2004.04 - 2007.04
Skills
Compliance ManagementInherent and Residual Risk ManagementControl Design AssessmentControl DesigningIssue Management
Risk Management
Internal Controls
Compliance reviews
Compliance Monitoring
Risk Mitigation
Certification
Certified Data Practitioner – Analytics Institute
Academic Credentials
Graduated from Institute of Hotel Management Lucknow (2004-2007), Passed 12th CBSE Boards in year 2003-04, Passed 10th CBSE Boards in year 2001-02
Parents Name
Late Mr. Satvir Singh, Mrs. Nishi Choudhary
Personal Information
Date of Birth: 05/06/86
Nationality: Indian
Marital Status: Married
Timeline
Analyst Compliance and Ethics
American Express
2016.02 - 2019.12
Senior Lead Regulatory Business Assurance Analyst
2011.07 - 2016.02
Senior Disputes Analyst
2007.08 - 2011.07
Bachelor Of Science -
Institute of Hotel Management
2004.04 - 2007.04
Asst. Vice President – Independent Compliance Risk Management
Senior Vice President, Compliance & Risk Management and Data Privacy Officer at IbexSenior Vice President, Compliance & Risk Management and Data Privacy Officer at Ibex
Vice President of Advisory Services (Compliance, Risk, Documentation Management) at Crown Haven Wealth AdvisorsVice President of Advisory Services (Compliance, Risk, Documentation Management) at Crown Haven Wealth Advisors