Vishal Dashrath Gaikwad
Pune
Summary
Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
Overview
10
10
years of professional experience
Work History
FOOD AND BEVERAGE SUPERVISOR
VERANI LIFESTYLE GROUP ( Malta Airport)
Malta
07.2023 - 07.2024
- Supervisor team members for smooth operation
- Checking food and coffee quality time to time and handeling customer complaints
- Inventory management, ordering and receiving
- Training new staff member.
- Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel.
- Ensure the prompt and efficient service is carried out in the restaurant.
- Ensure that the restaurant is clean and well maintained, that table appointments including table arrangements are impeccable.
- Assign and monitor service staff breaks, vacation schedules, monthly attendance records.
- Preparing weekly and permanent airport passes for staff
- Communicating with airport security in case of difficulty for staff to enter in Airport
- Dealing with airport security for receiving food and drinks delivery
STORE IN-CHARGE
ARABICA COFFEE( Emirates hospitality )
Abu Dhabi
07.2018 - 07.2023
- Maintaining inventory by replenishing coffee bean supplies, brewing equipment and having availibility of food stocks
- Monitor customer needs and promptly handling requests
- Dealing with customer compalints in a positive manner for achieving customer satisfaction
- Processing payments including cash; card transactions and preparing consolidation report at the end of day.
- Dealing with mall management and Abu Dhabi police to make night work permit for various maintenance work
- Preparation of weekly and monthly sales reports and planning for improvement in revenue
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Co-ordinating with area manager and operation manager for better improvement for outlet
Shift Supervisor/Coffee Master
COSTA COFFEE
Abu Dhabi
04.2015 - 05.2018
- Supervising team in preparation of food and coffee
- Daily and weekly ordering and maintaining all compliance documents
- Supervising team in maintaining brand standard of costa
- Leading team in costa events , making trailer setup and taking care of stock ordering and staff management for costa events .
- Maintaing up-to date working knowledge with festive products and drinks.
- Organising food stocks and roating merchandise
- Keeping work area clean, maintained and well organised.
- Providing excellent guest service over the counter.
- Monitor customer needs and promptly handling requests.
- Dealing with customer compalints in a positive manner for achieving customer satisfaction.
GUEST SERVICE SUPERVISOR
GRAND EXOTICA HOTEL
02.2014 - 03.2015
- Responsible to hand other payments to the manager on duty
- Supervise waiters in accordance with Hotel policies and procedures
- Responsible for guiding the hostess, waiter, waitress and bus boy/girls in the performance of their jobs
- Responsible for consistently implementing the service standards and operating procedures in the outlet.
Education
Deegre - Hotel Management
Bhartividhyapeeth
Pune, India03.2007
Skills
- Attention to detail
- Inventory control and management
- Ability to Multitask
- Flexibility and adaptability
- Team spirit
- Ability to organize work
- Team leadership
- Customer Service
- Communication Skills
- Critical thinking and problem solving
Languages
- English
- Hindi
- Marathi
Timeline
FOOD AND BEVERAGE SUPERVISOR
VERANI LIFESTYLE GROUP ( Malta Airport)
07.2023 - 07.2024
STORE IN-CHARGE
ARABICA COFFEE( Emirates hospitality )
07.2018 - 07.2023
Shift Supervisor/Coffee Master
COSTA COFFEE
04.2015 - 05.2018
GUEST SERVICE SUPERVISOR
GRAND EXOTICA HOTEL
02.2014 - 03.2015
Deegre - Hotel Management
Bhartividhyapeeth