Vishal David
Operations & Client Management Leader
Pune
Summary
Experienced Operations & Client Management Leader with 18+ years of expertise across Insurance, Procurement, and Back-Office Operations. Proven track record in managing cross-functional global teams, driving process transitions, delivering SLAs, and building strong client relationships. Skilled in project migration, stakeholder management, and operational excellence with international exposure (US onsite project experience).
Overview
27
27
years of professional experience
1
1
Certification
4
4
Languages
Work History
Team Manager
Cognizant Technology Solutions Pvt. Ltd.
02.2019 - Current
- Lead cross-functional teams across India and Manila (20 FTEs)
- Achieved operational targets for AMER & EMEA regions
- Developed and maintained SLAs, SOPs, and RCA documentation
- Key contact for Escalation management
- Conducted Weekly, Monthly business review meetings & prepared Quarterly Business Review's
- Drove process transitions including training delivery and quality monitoring
- More than 10 process transition successfully
- Promoted organizational excellence by encouraging transparency and acknowledging team success
Assistant Manager – Procurement
WNS Global Services Ltd.
10.2013 - 02.2019
- Managed procurement operations team (15 FTEs)
- Negotiated competitive supplier pricing, delivering measurable cost savings while ensuring timely order fulfillment
- Follow up done with the clients to Expedite Orders
- Managed both direct and indirect buying
- Conducted weekly client calls to review performance and improvements
- Presented dashboards to stakeholders and updated process manuals
Process Analyst (SME) – Procurement
Infosys BPO Ltd.
07.2011 - 10.2013
- Supported SAP implementation (Ariba to SAP)
- Handled contract amendments, Maintainance Repair and Operations contracts, Supplier agreements
- Conducted quality checks and maintained compliance
Sr. CSE – Insurance
WNS (Aviva) Customer Services Pvt. Ltd.
08.2005 - 07.2011
- Processed back-office insurance tasks and maintained quality
- Conducted training sessions for new members
- Prepared reports, dashboards, collaborated with UK onshore teams
CSE
MMF Systems India Pvt. Ltd.
01.2003 - 01.2005
- Managed end-to-end US healthcare billing processes to ensure accuracy and compliance
Sr. CSE
Spanco Tele Systems Solutions Ltd.
01.2002 - 01.2003
- - BSNL inbound call center, mentoring
Marketing Executive
Image Design Pvt. Ltd.
01.1999 - 01.2002
- - Client servicing & vendor management
Education
Bachelor of Commerce (B.Com) - Banking & Finance, Cost & Works Accounting
Pune University
01.2005
H.S.C - undefined
Maharashtra State Board
01.1999
S.S.C - undefined
Maharashtra State Board
01.1997
Skills
- Productivity: MS Excel, Google Sheets, Quip Documents, PowerPoint, Word, Office 365, Google Workspace
Certification
Scrum Masters Certified
Timeline
Team Manager
Cognizant Technology Solutions Pvt. Ltd.
02.2019 - Current
Assistant Manager – Procurement
WNS Global Services Ltd.
10.2013 - 02.2019
Process Analyst (SME) – Procurement
Infosys BPO Ltd.
07.2011 - 10.2013
Sr. CSE – Insurance
WNS (Aviva) Customer Services Pvt. Ltd.
08.2005 - 07.2011
CSE
MMF Systems India Pvt. Ltd.
01.2003 - 01.2005
Sr. CSE
Spanco Tele Systems Solutions Ltd.
01.2002 - 01.2003
Marketing Executive
Image Design Pvt. Ltd.
01.1999 - 01.2002
H.S.C - undefined
Maharashtra State Board
S.S.C - undefined
Maharashtra State Board
Bachelor of Commerce (B.Com) - Banking & Finance, Cost & Works Accounting
Pune University
Core Competencies
Operations & Delivery Management, Client & Stakeholder Management, Process Transition & Migration, Team Leadership (India & Global Teams), Procurement & Contract Management, SLA & KPI Management, Performance Dashboards & Reporting, Training, Mentoring & Quality Control
Strengths
- Assertive, adaptive, and optimistic
- Strong communication & interpersonal skills
- High integrity, disciplined, and quick learner