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Associate Principal Engineer

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Data-oriented digital marketing professional with 4+ years of experience working with campaign data, performance metrics, market trends, and business reporting. Strong foundation in data analysis, dashboard creation, KPI tracking, and insights generation using SQL, Power BI, GA4, and Looker Studio. Actively transitioning into Business Analyst / Market Analyst roles by leveraging hands-on analytical exposure, market research, and stakeholder reporting experience to support data-driven decision-making.

Management student pursuing MSc in International Management at University of Southampton, with a BBA in International Business from Bennett University. Completed internships at IFF and Insecticides Ltd., gaining expertise in data analysis, teamwork, and strategic communication. Proven leadership skills demonstrated through university event participation and social media management. Strong interest in business strategy, human resources, and management consulting, with a focus on continuous professional development.

Results-driven Senior Data Analyst with a strong track record of delivering business impact through data-driven insights, operational analytics, and BI solutions. Experienced in optimizing reporting frameworks, improving data quality, and enabling stakeholder decision-making through structured analysis, prioritization, and scalable analytics solutions.

Customer-focused and empathetic support specialist with 8 years of experience in international voice and remote support environments. Adept at handling complex customer interactions, resolving disputes, and delivering high-quality service across email, chat, and call channels. Proven track record of exceeding CSAT and SLA targets through clear communication, active listening, and prompt decision-making. Skilled in using AI-powered tools to streamline workflows and enhance customer experience. Committed to continuous improvement and maintaining professionalism under pressure.

VISHAL DESHWAL

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B.Sc - PCM

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