Vishal Dhote
Pune,MH
Summary
Enthusiastic technical professional with 15+ years of experience in IT Service Assurance, IT Operations Management, IT Asset Management, IT Service Management. Skilled in Consulting, Service Delivery, Requirement Analysis and transforming client experiences by leveraging the use of technology.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Solution Architect
Material Solutions Company, EU region
02.2025 - Current
- To implement ServiceNow Discovery, CMDB solution to establish a unified, real-time view of enterprise assets and services, ensure accurate and governed configuration data. Along with this, Worked on ITSM Pro features such as Now Assist GenAI, Virtual Agent, Dynamic Language Translation and AWA. Align configuration data with the Common Service Data Model (CSDM) for improved service mapping and operational efficiency
- Environment: ServiceNow
- Modules: ITOM, ITSM Pro
- Team Size: 4
Solution Architect
Medical Technology & Precision Optics, Multiple Geographies
11.2024 - 02.2025
- The objective of this project is to successfully migrate the existing Configuration Item (CI) discovery solution from BMC Atrium Discovery and Dependency Mapping (BMC ADDM) to ServiceNow Discovery, ensuring seamless discovery, tracking, and management of IT assets across on-premises and cloud environments. The project encompasses the identification, planning, and execution of the migration process for approximately 10,000 Configuration Items (CIs), including cloud-based infrastructure hosted on platforms such as AWS, Azure, and OCI (Oracle Cloud Infrastructure).
- Environment: ServiceNow
- Modules: ITOM(Discovery)
- Team Size: 4
Solution Architect
Telecom Client, Thailand
08.2023 - 10.2024
- This project was about discovering CIs including Windows servers, Linux servers, network devices, etc. and updating and maintaining CMDB in a Telecommunication Customer’s environment. In addition to this as part of Asset Management, the objective was to streamline and automate the tracking, management, and reporting of IT assets throughout their lifecycle. This implementation aims to enhance asset visibility, optimize asset utilization, ensure compliance with licensing agreements, and reduce overall IT costs.
- Environment: ServiceNow
- Modules: ITOM, ITAM(SAM)
- Team Size: 6
Lead and Solution Architect
Telecom Client
04.2023 - 08.2023
- This project was about discovering CIs including Windows servers, Linux servers, network devices, etc. in a Telecommunication Customer’s environment. As part of asset management, the objective was to streamline and automate the tracking, management, and reporting of IT assets throughout their lifecycle.
- Environment: ServiceNow
- Modules: ITOM(Discovery)
- Team Size: 4
Consultant
Internal
03.2023 - 04.2023
- This was an internal POC for implementation of TSM and OMT module of ServiceNow.
- Environment: ServiceNow
- Modules: TSM and OMT
- Team Size: 1
ITOM Lead and Solution Designer
Telecom Client, Australia
12.2021 - 01.2023
- This Project was about requirement gathering, solutioning and implementing the Discovery and Event Management module in a Telecommunication customer’s environment.
- Environment: ServiceNow
- Modules: ITOM (Discovery, Event Management)
- Team Size: 3
ITOM Lead and Solution Designer for Tool migration
Telecom Client, Australia
02.2019 - 01.2023
- This project was about providing operational support for the existing implemented HP/Microfocus monitoring tools and migrating the monitoring solution from Microfocus to Nagios XI and Dynatrace. Once the migration is completed, provide operational support for Nagios XI and Dynatrace.
- Environment: Microfocus, Dynatrace, Nagios, ServiceNow
- Modules: ITOM
- Team Size: 6
Module Lead for Tools transition
Telecom Client, Australia
07.2018 - 01.2019
- This project was about providing taking transition from the existing Operations Team and provide operational support for the implemented HP/Microfocus monitoring tools.
- Environment: HP and Microfocus
- Modules: ITOM (Discovery, Event Management)
- Team Size: 4
ITOM Lead
Retail Client, Australia
10.2017 - 06.2018
- This project was about implementing and providing operational support to HPE monitoring and discovery tool.
- Environment: HPE monitoring and discovery tool
- Modules: ITOM (Discovery, Event Management)
- Team Size: 1
ITOM Lead
Municipal Authority, Denmark
01.2017 - 10.2017
- This project was about transitioning monitoring solutions from On Prem to Cloud.
- Environment: HPE monitoring and discovery tool
- Modules: ITOM
- Team Size: 1
ITOM Lead
Municipal Authority, UAE
01.2017 - 02.2017
- This project was about implementing HP Monitoring and discovery tool.
- Environment: HPE monitoring and discovery tool
- Modules: ITOM
- Team Size: 1
ITOM Lead
Municipal Authority, Denmark
07.2016 - 12.2016
- This project was about implementing HP Monitoring and discovery tool.
- Environment: HPE monitoring and discovery tool
- Modules: ITOM
- Team Size: 3
Consultant
Telecom
03.2015 - 07.2016
- This project was about version upgrade of Aternity, an application monitoring tool.
- Environment: Aternity
- Modules: APM
- Team Size: 1
Consultant
Real Estate, UAE
03.2016 - 06.2016
- This project was about implementing HP OMW monitoring solution.
- Environment: HPE monitoring and discovery tool
- Modules: ITOM
- Team Size: 1
Consultant
Banking, UAE
08.2015 - 02.2016
- This project was about implementing HP monitoring solution comprising of HP Ops Bridge and HP SiteScope.
- Environment: HPE monitoring and discovery tool
- Modules: ITOM
- Team Size: 1
Consultant
Internal
12.2013 - 06.2015
- This project was about providing operational support for existing HP OMU, HP BSM.
- Environment: HPE monitoring and discovery tool
- Modules: Event Management
- Team Size: 1
Consultant
Government, Chhattisgarh
03.2013 - 11.2013
- This project was about implementing CA Suite of Tool in one of the Government Customer environment.
- Environment: CA Monitoring Tools
- Modules: Event Management
- Team Size: 3
Consultant
Education Council, Saudi Arabia
04.2012 - 02.2013
- This project was about implementing HP Monitoring tools in one of the Education Council in Saudi Arabia.
- Environment: HP Server monitoring tool
- Modules: Event Management
- Team Size: 2
Consultant
Government Sector, Mumbai
01.2012 - 09.2012
- This project was about implementing HP SiteScope in one of the Government customer’s environment.
- Environment: HP Server monitoring tool
- Modules: Event Management
- Team Size: 1
Consultant
Telecom Sector, Mumbai
04.2011 - 12.2011
- This project was about implementing HP BSM and SiteScope in one of the Telecommunication customer’s environments.
- Environment: HP BSM
- Modules: Event Management
- Team Size: 1
Consultant
Insurance Sector, Mumbai
08.2010 - 04.2011
- This project was about implementing HP BAC and SiteScope in one of the Insurance customer’s environments.
- Environment: HP SiteScope and BAC
- Modules: Event Management
- Team Size: 1
Education
B.Tech - Electronics And Telecommunication Engineering
Dr. Babasaheb Ambedkar Technological University
Lonere, Maharashtra06-2009
Skills
- Enterprise architecture design
- Technical project management
- ServiceNow ITOM Delivery
- Stakeholder Management
- CMDB Design, Governance
Certification
- ServiceNow Certified System Administrator
- ServiceNow CIS - Discovery
- ServiceNow CIS - Event Management
- ServiceNow CIS - Service Mapping
- ServiceNow CAD
- ServiceNow CIS – Hardware Asset Management
- ServiceNow CMDB Health Micro certification
- ServiceNow Flow Designer Micro certification
- AWS Certified Solutions Architect - Associate
- Microsoft Certified: Azure Fundamentals
- AppDynamics Certified Associate Performance Analyst
- Dynatrace Associate
- BMC TrueSight Operations Manager Accreditation
- HP OMI
- HP AIS – BSM Platform and End User Management v9
Timeline
Solution Architect
Material Solutions Company, EU region
02.2025 - Current
Solution Architect
Medical Technology & Precision Optics, Multiple Geographies
11.2024 - 02.2025
Solution Architect
Telecom Client, Thailand
08.2023 - 10.2024
Lead and Solution Architect
Telecom Client
04.2023 - 08.2023
Consultant
Internal
03.2023 - 04.2023
ITOM Lead and Solution Designer
Telecom Client, Australia
12.2021 - 01.2023
ITOM Lead and Solution Designer for Tool migration
Telecom Client, Australia
02.2019 - 01.2023
Module Lead for Tools transition
Telecom Client, Australia
07.2018 - 01.2019
ITOM Lead
Retail Client, Australia
10.2017 - 06.2018
ITOM Lead
Municipal Authority, Denmark
01.2017 - 10.2017
ITOM Lead
Municipal Authority, UAE
01.2017 - 02.2017
ITOM Lead
Municipal Authority, Denmark
07.2016 - 12.2016
Consultant
Real Estate, UAE
03.2016 - 06.2016
Consultant
Banking, UAE
08.2015 - 02.2016
Consultant
Telecom
03.2015 - 07.2016
Consultant
Internal
12.2013 - 06.2015
Consultant
Government, Chhattisgarh
03.2013 - 11.2013
Consultant
Education Council, Saudi Arabia
04.2012 - 02.2013
Consultant
Government Sector, Mumbai
01.2012 - 09.2012
Consultant
Telecom Sector, Mumbai
04.2011 - 12.2011
Consultant
Insurance Sector, Mumbai
08.2010 - 04.2011
B.Tech - Electronics And Telecommunication Engineering
Dr. Babasaheb Ambedkar Technological University
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