Vishal Dhuru
Kalyan
Summary
Dynamic Senior Principal Risk Manager at Oracle Corporation with expertise in IT risk management and compliance. Proven track record in enhancing financial visibility and optimizing decision-making through predictive analytics. Successfully led a $4M service delivery program, achieving 40% revenue growth while fostering stakeholder engagement and driving operational excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Principal Risk Manager
Oracle Corporation
Mumbai
07.2022 - Current
- Leading risk management strategies across the APAC region, ensuring project stability, financial integrity, and risk mitigation for enterprise clients
- Spearheaded risk identification, financial risk assessment, and governance strategies for IT projects
- Conduct detailed operational risk assessments and mitigation planning to minimize business impact
- Provide executive-level insights through dashboards and risk reports for senior management
- Implement project milestone tracking to proactively identify potential delivery risks
- Design and execute issue management frameworks to ensure timely resolution of project challenges
- Collaborate with cross-functional delivery teams to ensure adherence to compliance and security frameworks
- Enhance financial risk visibility by integrating structured risk reporting mechanisms
- Optimize decision-making through predictive risk analytics based on historical project performance
Program Manager - Oracle Advanced Customer Services (ACS)
Oracle India Pvt. Ltd.
03.2016 - 07.2022
- Managed a high-value $4M service delivery program for a leading financial institution in India, ensuring operational excellence and contract execution
- Developed and executed engagement models for large-scale managed service contracts
- Led end-to-end program delivery with a team of 20+ onsite specialists and multiple business units
- Designed and presented C-level executive reports on program performance and financial metrics
- Strengthened stakeholder engagement through strategic communication and expectation management
- Achieved 40% revenue growth in contract renewals by optimizing service scope and delivery excellence
- Improved resource retention to 95% through leadership initiatives and career development programs
- Introduced cost-saving measures through compute optimizations and third-party vendor negotiations
- Successfully delivered proactive risk mitigation and preemptive problem resolution, earning client accolades
Customer Service Manager (ITSM) - AM&R Services
Oracle India Pvt. Ltd.
09.2011 - 03.2016
- Led IT service management for Oracle's Advanced Monitoring and Restoration (AM&R) services, ensuring seamless IT infrastructure operations for global enterprise clients
- Delivered end-to-end IT operations management, including infrastructure monitoring and security compliance
- Managed global client portfolios, overseeing contract execution and service quality
- Provided pre-sales technical expertise, designing custom IT service solutions for enterprise customers
- Enhanced SLA performance through real-time monitoring, proactive issue resolution, and process automation
- Conducted vendor management, ensuring cost-effective service delivery and high-performance standards
- Strengthened client relationships through regular service reviews and business impact analysis
- Aligned IT service offerings with business objectives, driving enhanced operational efficiency
- Developed strategic frameworks for ITSM excellence, ensuring seamless service integration
Customer Service Manager - Sun Managed Operations Services
Sun Microsystems India Pvt. Ltd.
08.2007 - 09.2011
- Managed IT operations for Sun Microsystems' Managed Services division, ensuring 24/7 service reliability and client satisfaction
- Led the service delivery framework implementation at enterprise data centers
- Oversaw IT operations with SLA adherence, ensuring zero downtime and optimal system performance
- Engaged in contract lifecycle management, from scoping to execution and renewal
- Conducted strategic account management, providing regular executive updates
- Spearheaded IT process optimizations, driving efficiency improvements across managed services
- Managed technical support teams, fostering a high-performance culture
- Enhanced business alignment through stakeholder collaboration and IT governance frameworks
- Designed and deployed IT operational dashboards to improve service transparency
Service Account Manager - Sun Support Services
Sun Microsystems India Pvt. Ltd.
01.2002 - 08.2007
- Managed technical account services for enterprise clients, ensuring high SLA adherence and superior service quality
- Provided technical account management, ensuring service reliability and performance optimization
- Delivered uptime management solutions, minimizing downtime and system failures
- Conducted regular service reviews, aligning IT infrastructure with business needs
- Strengthened customer relationships, driving satisfaction and long-term engagement
- Led service escalation management, ensuring rapid resolution of critical incidents
- Optimized resource allocation and service delivery, improving operational efficiency
- Designed IT service frameworks, ensuring continuous service improvement
Senior Consultant
People.com Inc.
Boston
05.2000 - 01.2002
- Delivered data center solutions and technical consulting for leading US-based clients
Senior Customer Service Executive
Wipro Infotech Ltd.
10.1997 - 05.2000
- Managed hardware, platform support, and technical escalation resolution
Customer Support Engineer
CMS Computers Ltd.
09.1995 - 10.1997
- Provided IT support and system integration services, ensuring seamless enterprise operations
Education
Bachelor of Engineering (B.E.) - Electronics
K.K. Wagh College of Engineering
Nashik, MaharashtraDiploma - Digital Electronics
B.I.T.
Ulhasnagar, MumbaiSkills
- IT Risk Management & Compliance
- Cloud Technology Deployment (PaaS/IaaS/OCI)
- Project & Program Management
- Financial & Operational Risk Assessment
- Account & People Management
- IT Governance & Regulatory Frameworks
- IT Service Delivery & SLA Management
- Data Center & Infrastructure Operations
- Stakeholder & Executive Engagement
- Strategic IT Planning & Budget Control
- Business Process Optimization
- Vendor & Contract Management
- Incident & Escalation Management
- Cybersecurity & IT Resilience
- Digital Transformation & Process Automation
- Pre-Sales & Business Development
Certification
- TOGAF 9 - Certified
- Six Sigma Level 1 Certification
- ITIL V2 Foundation Certification
- Sun Solaris Certification
- Project Management Training
- Financial Management Training
Languages
- English
- Hindi
Professional Highlights
- Successfully managed a $4 million service contract for a leading financial institution in India, driving operational excellence and securing contract expansion.
- Led APAC-wide IT risk management initiatives, identifying financial and operational risks, ensuring compliance with IT governance frameworks, and implementing risk mitigation strategies.
- Played a key role in Oracle Cloud (OCI, EXACC, Gen 1 & Gen 2) deployments across India, including the first-ever on-premise cloud implementation for a private financial firm in India.
- Managed C-suite reporting, executive dashboards, and governance reviews, ensuring data-driven decision-making and enhanced business alignment.
- Spearheaded IT operations for global enterprise clients, optimizing remote infrastructure management, SLA performance, and cost efficiency.
- Developed risk assessment dashboards for project health tracking, enabling timely issue resolution and proactive risk mitigation.
- Achieved 40% revenue growth by expanding service scope and optimizing contract renewals for key accounts.
- Proven track record for successful customer deployment (on-premise cloud technologies of Oracle cloud) for the past 3+ years, and have received awards in FY17/FY18/FY19 from Organization.
- Successfully driving a Support program Management for the largest Financial Institution in India. Received customer accolades for the successful program via an official letter of appreciation in FY19.
- Led and mentored teams of 30+ professionals, ensuring high-performance service delivery and maintaining 95%+ employee retention rates.
- Earned official appreciation letters from enterprise clients for exemplary program execution and IT service management excellence.
- Provided technical pre-sales expertise, supporting solution design, sales engagement, and managed services structuring.
Timeline
Senior Principal Risk Manager
Oracle Corporation
07.2022 - Current
Program Manager - Oracle Advanced Customer Services (ACS)
Oracle India Pvt. Ltd.
03.2016 - 07.2022
Customer Service Manager (ITSM) - AM&R Services
Oracle India Pvt. Ltd.
09.2011 - 03.2016
Customer Service Manager - Sun Managed Operations Services
Sun Microsystems India Pvt. Ltd.
08.2007 - 09.2011
Service Account Manager - Sun Support Services
Sun Microsystems India Pvt. Ltd.
01.2002 - 08.2007
Senior Consultant
People.com Inc.
05.2000 - 01.2002
Senior Customer Service Executive
Wipro Infotech Ltd.
10.1997 - 05.2000
Customer Support Engineer
CMS Computers Ltd.
09.1995 - 10.1997
Bachelor of Engineering (B.E.) - Electronics
K.K. Wagh College of Engineering
Diploma - Digital Electronics
B.I.T.
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