VISHAL DUGGAL
Network Security Engineer
Bangalore
Summary
Enthusiastic Network Security Engineer with expertise in implementing, maintaining & troubleshooting complex Network infrastructure for customers across the globe. Driven to provide an improved and optimized network for customers. Highly adept in network implementation , technical support, Designs (LLD) & imparting technology-oriented training sessions as SME/technical trainer.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Senior Technical Lead
CDW INDIA LIMITED
Bangalore
06.2022 - 01.2024
- Worked as Lead Network Security Specialist in Customer Operations Team
- Resolved Multiple user reported issues ( Networks & Application)
- Acted as point of contact (SME ) for escalations
- Participated in customer calls during deployment of devices and troubleshooting
- Worked closely with Solution customization & requirement analysis teams for retail & healthcare customers
- Drove multiple technical & interpersonal training sessions to counterparts
- Wrote multiple knowledge base articles for others to follow
- Provided design strategy & road map for end to end transformational engagements in Collab with SME , Consultants & Technologists for retail customers.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed team of 30 personnel focused on implementing resolutions and updates.
Technical Lead
TEK Systems Global Services
Bangalore
10.2020 - 06.2022
- Worked as Lead Network Security Specialist in Customer facing Operations Team
- Resolved Multiple Network & Application oriented user-reported issues using ticketing tool SERVICE NOW
- Managed team of 30 personnel focused on implementing resolutions and updates.
- Acted as point of contact (SME ) for escalations
- Participated in customer call during implementation of devices and troubleshooting
- Member of TDA LLD team (Technical Design Authority ) for Retail Customers
- Drafted & implemented sanity checks for Network designs (LLD) for support teams
- Interacted with higher management on regular basis to discuss knowledge base
- Solution identification & requirement analysis for retail & Healthcare customers.
- Provided educational expertise and mentoring to junior team members.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
Network Analyst
Oracle India Pvt Limited
Bangalore
09.2016 - 09.2020
- Worked as Network Analyst in Customer facing CoE Operations Team
- Remediation of public & private cloud network requirements
- Participated in customer calls
- Participated during weekly upgrades of customer's devices
- Interacted with Risk Management Team on regular basis to discuss feasibility of allowing security policies
- Facilitated onboarding of customers on Oracle Public & Private Cloud
- Detailed Wireshark Analysis for connectivity issues as reported by customers
- Creation of VCN and allocating subnets and provisioning firewall policies
- Troubleshooting FastConnect issues in oracle public cloud environment
- Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
- Served as liaison between user community and software providers.
- Monitored network hardware operations to evaluate proper configuration.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Identified issues, analyzed information and provided solutions to problems
Technical Specialist
Infosys Limited
Bangalore
09.2014 - 09.2016
- Worked as Network Technical Specialist for Australia based ISP .
- Member of CoE implementation team as Level 2 implementation engineer .
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Performed greenfield deployment of customer’s network stack .
- Actively provisioned new sites for the customers ( Cut overs & hot Cut overs )
- Participated in customer calls during provisioning of devices and troubleshooting .
- Interacted with Design team on regular basis to discuss feasibility of customer’s requirements .
- Fine tuned PE-CE Routing scenario .
- Configured Edge routers and Access switches for customers
- Collaborated with Voice team to discuss voice related ( CUCM ) issues .
- Provided design strategy & road map for end to end transformational engagements in collaboration with SME , Consultants & Technologists .
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Led successful IT infrastructure upgrades, minimizing disruption to business operations during transitions.
Network Engineer
TATA CONSULTANCY SERVICES
Bangalore
01.2012 - 09.2014
- Worked as Network Administrator for Canada based Customer
- Performed health check ups of all network devices on regular basis
- Actively worked on clearing system generated monitoring alerts
- Monitored network devices for customer using monitoring tools
- Configured access switch ports for end users ( Voice and Data ports)
- Worked closely with storage and virtualization team to help them understand network deployment .
- Reviewed technical specifications from clients and vendors to confirm adequacy, accuracy and functionality.
- Assisted with implementation and support of network monitoring tools. ( Whats UpGold )
- Acquired and maintained advanced knowledge of networking protocols.
Education
Bachelor of Engineering - Computer Science
Bhilai Institute of Technology
AISSCE (XII) -
Delhi Public School
AISSE (X) -
Delhi Public School
Skills
Routing & Switching - Cisco , Juniper
undefinedCertification
CCNP-SCOR (350-701)
Timeline
Senior Technical Lead
CDW INDIA LIMITED
06.2022 - 01.2024
Technical Lead
TEK Systems Global Services
10.2020 - 06.2022
Network Analyst
Oracle India Pvt Limited
09.2016 - 09.2020
Technical Specialist
Infosys Limited
09.2014 - 09.2016
Network Engineer
TATA CONSULTANCY SERVICES
01.2012 - 09.2014
Bachelor of Engineering - Computer Science
Bhilai Institute of Technology
AISSCE (XII) -
Delhi Public School
AISSE (X) -
Delhi Public School
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