Vishal Duggal
Senior Sales Executives
Gurgaon
Summary
Results-driven sales and collections specialist with over 4 years of proven success at TELUS International and a high-performance tenure at Encore Capital. Consistently recognized with multiple quarterly and monthly awards, and honored as Employee of the Year at both TELUS and Encore for exceptional performance and impact. Skilled in outbound sales, customer engagement, and target overachievement. Adept at mentoring teams, leading training initiatives, and driving performance excellence across campaigns.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Senior Sales Executive
Telus International
04.2021 - Current
- Successfully managed direct customer interactions via outbound sales calls across North American campaigns, consistently exceeding key sales metrics and conversion targets.
- Demonstrated exceptional Q1 performance year over year, earning multiple internal recognitions and performance bonuses.
- Awarded Employee of the Year in 2022 for outstanding contribution, consistency, and customer excellence.
- Frequently recognized in quarterly awards, averaging 2–3 wins per year, for top-tier performance and dedication.
- Played a vital role in training new team members on sales techniques, objection handling, and product knowledge, significantly enhancing overall campaign performance.
- Instrumental in designing and executing sales skill enhancement modules tailored to client goals and campaign objectives.
- Acknowledged by leadership for mentoring peers and helping maintain a high-performance culture within the team.
Collections Specialist
Encore Capital Group
11.2016 - 12.2020
- Achieved monthly collection targets of $35,000–$50,000 using OCM and advanced negotiation skills; awarded Elite Collector status with Rs. 1,20,000 incentive.
- Delivered Q1-2020’s best performance and consistently exceeded goals through effective skip tracing, payment processing, and account resolution.
- Trained and mentored new team members on scripts, services, and performance strategies, enhancing team productivity.
- Managed high-volume collections on delinquent accounts (6–24 months), negotiated payoff plans with major banks, and ensured customer satisfaction.
Customer Service Representative
Convergys
08.2016 - 11.2016
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Responded to customer requests for products, services and company information.
Education
Class 10 - undefined
Mount Carmel School
Chandigarh 04.2009 - 3 2010
Class 12 - Commerce
S.D Public School
Chandigarh 07.2013 - 6 2016
B.COM - undefined
D.A.V College
Chandigarh 05.2013 - 6 2016
Skills
- Extremely quick learner
- Problem resolution
- Relationship development
- Business planning
- Target Overachiever
- Performance Consistency
- Award-Winning Sales
- Team Leadership
Accomplishments
- Participated in SACC WORKSHOP in College.
- Recognized as ELITE COLLECTOR in Encore Capital.
- Employee of the Year 2022 in Telus International.
- Recognized as Annual and Monthly Top Performer – Awarded 12x for Consistent Excellence and Honored Company-Wide for Outstanding Sales Achievement
Timeline
Senior Sales Executive
Telus International
04.2021 - Current
Collections Specialist
Encore Capital Group
11.2016 - 12.2020
Customer Service Representative
Convergys
08.2016 - 11.2016
Class 12 - Commerce
S.D Public School
07.2013 - 6 2016
B.COM - undefined
D.A.V College
05.2013 - 6 2016
Class 10 - undefined
Mount Carmel School
04.2009 - 3 2010
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