Vishal Dutta
Operations Manager
60 Frederick Street, Kitchener, ON
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Omega Healthcare Management Services Private Limited
Bangalore
2022.09 - 2023.08
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Coordinated with General Manager in different operational issues and promotional activities.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored key performance metrics to identify areas for improvement.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Associate Operations Manager
R1 RCM Global Private Limited
Haryana
2021.01 - 2022.09
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored employee productivity and optimized procedures to reduce costs.
- Developed and maintain operational guidelines for staff.
- Coordinated with General Manager in different operational issues and promotional activities.
- Developed systems and procedures to improve operational quality and team efficiency.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented new technology to streamline processes and improve operations.
Team Leader
GEBBS Healthcare Solutions
Mumbai
2019.07 - 2021.01
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Team Leader
Anthelio And Atos Business
Mumbai
2015.08 - 2019.06
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Reviewed, implemented and updated company records related to team activities for future reference.
Senior Analyst
GEBBS Healthcare Solutions
Mumbai
2014.06 - 2015.07
- Achieving daily target with 100% of Quality.
- Assisting other team members to meet their production and improve their quality scores.
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Perform quality checks on the A/R follow-ups or EOB denial analysis work done by the team before it is sent to the clients.
- Release information to persons or agencies according to regulations.
- Protect the security of medical records to ensure that confidentiality is maintained.
Education
Bachelor of Commerce -
Ramanand Arya DAV College
Mumbai, India 2011.06 - 2014.05
Skills
Employee performance evaluations
Strategic planning
Staff Management
Project Management
Operations Management
Staff Supervision
Recruiting and interviewing
Certification
Six Sigma Green Belt
Timeline
Six Sigma Green Belt
2023-08
Assistant Manager
Omega Healthcare Management Services Private Limited
2022.09 - 2023.08
Associate Operations Manager
R1 RCM Global Private Limited
2021.01 - 2022.09
Team Leader
GEBBS Healthcare Solutions
2019.07 - 2021.01
Team Leader
Anthelio And Atos Business
2015.08 - 2019.06
Senior Analyst
GEBBS Healthcare Solutions
2014.06 - 2015.07
Bachelor of Commerce -
Ramanand Arya DAV College
2011.06 - 2014.05