Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Interests
Personal Details
Timeline
Hi, I’m

Vishal Gaikwad

Pune
Vishal Gaikwad

Summary

Customer service focused Technical Support Specialist with 6.5 years of career experience in help desk environments. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Highly adept in systems analysis, diagnostics, and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

7
years of professional experience

Work History

Cybage Software.
Pune

Technical Support Specialist
02.2022 - Current

Job overview

  • Provided exceptional technical support to US Chowly Integration's
    clients via phone, email and live chats.
  • Diagnose and resolve technical issues related to our integration
    solutions, online ordering platforms, POS systems, and third party
    delivery services.
  • Supported clients in setting up integrations from scratch for
    their online ordering platforms by coordinating with the POS
    support team of the respective online ordering platform.
  • Identifying problems with API and order integrations, troubleshooting, and fixing them.
  • Collaborated with cross-functional teams, including developers
    and product managers, to escalate and resolve complex
    technical issues.
  • My expertise includes resolving issues for many POS systems, including Toast, Square, Clover, Revel, Upserve, and others.

Vodafone Ltd.
Pune

Senior Technical Support Executive
11.2019 - 11.2021

Job overview

  • Performed hardware and software troubleshooting, support, installation, and upgrades, machine administration, and provided technical support to Vodafone UK broadband users.
  • Worked on FTTC and FTTP line queries with UK BTOR engineers.
  • Established and modified Broadband connectivity networks at businesses, schools, government buildings, medical facilities and homes.

Amazon Development Centre India Pvt. Ltd.
Pune

Technical Support Associate
04.2018 - 10.2019

Job overview

  • Troubleshot errors in amazon's existing AI models Alexa and Echo, identified root cause of issues, and provided solutions.
  • Provided training and support to end users on how to use newly developed AI systems effectively.
  • Performed data analysis tasks using various machine learning algorithms to identify trends or patterns.

Wipro Ltd.
Pune

Senior Technical Support Associate
12.2016 - 03.2018

Job overview

  • Worked on FTTH and FTTP line inquiries with UK BTOR engineers.
  • Working for SLG team who examined delays in the provision of telecom line services in order to figure out compensation to pay clients appropriately and to suggest adjustments or improvements to the current workflow.

Education

ISBM University
Chhattisgarh

Bachelor of Science from Information Technology
11.2020

AISSMS Polytechnic
Pune

from Diploma in Mechanical Engineering
06.2017

Yashwantrao Chavan Institute of Science
Satara

from Intermediate
02.2014

Indian Education Society
Mumbai

from Matriculation
03.2012

Skills

  • Technical Troubleshooting and Diagnosing
  • Hardware Diagnostics
  • Remote Desktop Services and Support
  • Application Support
  • Escalation Management and Operational Reporting
  • Advanced Excel (Pivot Table, V- lookup, X- lookup, Index Match)
  • Application and Software Installations
  • Active listening, Adaptability, Problem Solving, Teamwork
  • Customer Success Management, Customer Service
  • Accurate Documentation, MS Office Proficiency

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Accomplishments

  • Featured in RnR at Cybage 08/2022, Featured in company rewards and recognition town hall for overall demonstrated best record work and as a result.
  • Value Creator at Vodafone 03/2022, Earned Value creator badge for the living principle of "Be an Owner, Not a Renter" and have set as an idol for others across the organization for best decision making and managing as well as motivating team members.
  • Best performer in multiple RnRs at Amazon and Wipro, Featured in company rewards and recognition town hall for best performer, earned promotion from Executive to SME.

Interests

  • Cricket
  • Music
  • Gaming

Personal Details

  • Date of Birth: 6th June 1997
  • Marital Status: Single
  • Nationality: Indian

Timeline

Technical Support Specialist

Cybage Software.
02.2022 - Current

Senior Technical Support Executive

Vodafone Ltd.
11.2019 - 11.2021

Technical Support Associate

Amazon Development Centre India Pvt. Ltd.
04.2018 - 10.2019

Senior Technical Support Associate

Wipro Ltd.
12.2016 - 03.2018

ISBM University

Bachelor of Science from Information Technology

AISSMS Polytechnic

from Diploma in Mechanical Engineering

Yashwantrao Chavan Institute of Science

from Intermediate

Indian Education Society

from Matriculation

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