Vishal Gaikwad
IT Helpdesk And Technical Support
Pimpri-Chinchwad,MH
Summary
"To secure a position in the IT industry where I can apply my technical knowledge, problem-solving skills, and dedication to contribute to organizational growth while continuously enhancing my professional skills and expertise."
Overview
3
3
Languages
1
1
Certificate
2
2
years of professional experience
3
3
Languages
Work History
IT Helpdesk and Technical Support
Accel limited
Pune, Maharashtra
11.2024 - Current
- I learned new skills and applied them to daily tasks to improve efficiency and productivity.
- Deploying VMs into virtual networks.
- Configuring the VM for optimum cost, performance, and security.
- Backing up VMs, and potentially providing failover recovery.
- Securing data against unauthorized access.
- Backing up data and making it efficient to restore when needed.
- Configuring long-term archival storage to maintain corporate compliance.
- Deploying and configuring virtual networks.
- Knowledge of Azure Storage – Blob and Files.
- Implementing virtual machine scale sets, and configuring local and global virtual network peering.
- Creating users and assigning roles in AD Identity Access Management.
- Configured a disaster recovery solution for the Azure Cloud environment using Azure Recovery Vault Backup.
- Monitoring for the Azure environment using Log Analytics workspace, dashboard, and Azure Monitor.
- Configure network security groups and assign tags via the Azure portal.
- Manage blob storage, create, and configure Azure File shares.
- Create Azure AD groups with assigned and dynamic membership.
- Generate daily health check reports of the environment.
- Payroll Team: Accel Limited.
- Client: Sika India Pvt. Ltd.
- Skilled at working independently and collaboratively in a team environment.
Education
SSC - SSC
Mathura Highschool
Ichalkaranji, India 04.2001 -
Diploma in Electrnic & Communication - Engineering
G P Beed Polytecnic
Beed 04.2001 -
Electronic Engineering - Electronic Engineering
M S Bidve Engg College
Latur, India 04.2001 -
Skills
Fast Learner and ability to work independently
Determined to learn with practical approach
Active Listening
Analytical and Critical Thinking
Teamwork and Collaboration
Certification
Master connects in Computer Hardware, Networking & Security System from Domain Computer
Interests
Playing Cricket and Internet Surfing
Timeline
IT Helpdesk and Technical Support
Accel limited
11.2024 - Current
SSC - SSC
Mathura Highschool
04.2001 -
Diploma in Electrnic & Communication - Engineering
G P Beed Polytecnic
04.2001 -
Electronic Engineering - Electronic Engineering
M S Bidve Engg College
04.2001 -
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-Mentioned particulars. Place: Pune Regards Vishal Gaikwad.
PERSONAL PROFILE
- Name: Vishal Gaikwad
- Address: City- Akurdi, Pimpri-Chinchwad, Dist.-Pune. Pin- 411035
- Phone: +91 9130125896
- Birth Date: 05 Jan 1991
- Language: Marathi,Hindi,English
- Email: vsgaikwad005@gmail.com
- Permanent address: At-Kumbhephal Tq-Ambajogai Dist-Beed Maharashtra-411523.
- Father Name: Mr. Shivaji Limbaji Gaikwad
- Date of Birth: 01-01-1966
- Languages: Hindi, Marathi.
CONTACT
- Name: Vishal Gaikwad
- Address: City- Akurdi, Pimpri-Chinchwad, Dist.-Pune. Pin- 411035
- Phone: +91 9130125896
- Email: vsgaikwad005@gmail.com
- Permanent address: At-Kumbhephal Tq-Ambajogai Dist-Beed Maharashtra-411523.
TRAINING COMPLETED
- Azure Fundamentals
- Computer hardware and Networking
- Microsoft Technical Associate
Accomplishments
- Resolved 95%+ of IT support tickets within SLA, ensuring minimal business disruption.
- Provided technical support to 500+ end users across hardware, software, and network issues.
- Reduced average ticket resolution time by 20% through effective troubleshooting and knowledge sharing.
- Successfully coordinated user onboarding and offboarding, including account provisioning and device setup.
- Collaborated with global IT teams to troubleshoot and resolve infrastructure and application-related issues.
- Consistently received positive feedback from users for professionalism, responsiveness, and customer service.
For a stronger resume, use real metrics from your work experience whenever possible, such as ticket volumes, SLA percentages, user counts, or process improvements.
Languages
English
Intermediate (B1)
Hindi
Upper intermediate (B2)
Marathi
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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