Vishal Garg
Greater Noida
Summary
Dynamic Business Manager with a proven track record at IndiaMART Intermesh Ltd, excelling in client retention strategies and performance analysis. Adept at leading teams to surpass sales targets while fostering a customer-centric culture. Strong negotiation skills and a commitment to process optimization drive significant revenue growth and enhance client satisfaction.
Overview
17
17
years of professional experience
Work History
Business Manager
IndiaMART Intermesh Ltd
Noida
04.2017 - Current
- Led team of over 25 associates and four relationship managers to achieve sales targets.
- Drove revenue generation through client retention strategies, including renewals and upgrades.
- Conducted market research and analysis to identify growth opportunities and trends.
- Tracked performance metrics to evaluate team effectiveness and drive improvements.
- Facilitated communication and collaboration across departments to enhance operational efficiency.
- Managed team dynamics, fostering a customer-centric culture focused on client satisfaction.
- Utilized strong sales and negotiation skills to secure beneficial contracts and agreements.
- Implemented problem-solving techniques to address client issues and optimize service delivery.
Relationship Manager
IndiaMART Intermesh Ltd
Noida
04.2015 - 03.2017
- Delivered personalized solutions to address client needs, enhancing satisfaction and loyalty.
- Achieved and surpassed sales targets, generating significant revenue from existing paid members.
- Focused on client retention strategies, optimizing revenue streams, and securing contract renewals.
- Monitored and analyzed key sales data to forecast revenue and pinpoint improvement areas.
- Identified inefficiencies in sales processes and provided actionable feedback to relevant departments.
- Established strong client relationships to effectively understand needs and preferences.
- Managed sales funnel to ensure lead conversion efficiency and maximize opportunities.
- Developed and implemented action plans to resolve issues and meet sales objectives.
Team Lead
Hero Management Service Ltd.
Noida
03.2014 - 04.2015
- Company Overview: (B.P.O)
- Driving the post-paid business (telecom).
- Leading a team of 25 telecalling agents for Tata outbound sales.
- To ensure the team's quality of 95% and PKT of 90% with coordination with quality.
- To audit calls, sharing feedback with agents.
- To conduct weekly and monthly product refresher and soft skills training for agents in coordination with the training team.
- Coordinating with the Tata CSM (Channel Sales Manager) for timely closures of leads.
- To manage the health check process to get the actual feedback and reasons for all not interested cases.
- To publish monthly and weekly MIS reports and trackers to managers on team performance.
- To organize weekly activities on the floor to motivate agents, in conjunction with the manager and support team.
- To control attrition in all teams under direct supervision at less than 5%.
- Target vs. Achievement, like devices, post-paid through the team
Team Lead
Vertex Customer Solutions India Pvt Ltd
04.2013 - 03.2014
- Company Overview: (B.P.O)
- Driving the post-paid upselling business (Data & Voice ??
- Delhi Circle)
- Shrinkage and attrition controlling.
- Driving the revenue of postpaid upselling and conversion part.
- Ensure timely Log-in & breaks management.
- Maintaining and Controlling Quality on calls.
- Leading a team of 15 Tele calling agents for Vodafone Outbound.
- To audit calls sharing feedback with agents.
- To conduct weekly/Monthly product refresher and soft skills.
- (B.P.O)
Store Manager
Vodafone India
Noida
05.2008 - 07.2010
- Focused on revenue and profitability of store operations.
- Managed store upkeep to ensure compliance with corporate quality standards.
- Controlled stock levels, minimizing shrinkage and enhancing visual merchandising.
- Assigned and achieved sales targets for team members to drive performance.
- Initiated promotional activities to boost external revenue streams.
- Recruited, developed, and managed staff to optimize operational efficiency.
- Identified customer service needs, coordinating solutions to achieve 100% C-SAT score.
- Collaborated with backend support teams to address problem areas and implement corrective actions.
Education
M.B.A - Marketing
Amity University
01.2011
B.Com - Commerce
Ch Charan Singh University (CCSU)
Meerut01.2007
12th - English
CBSE
01.2004
10th - English
CBSE
01.2001
Skills
- Goal-oriented and self-driven
- Client retention strategies
- Performance analysis
- Team leadership
- Sales forecasting techniques
- Customer relationship management
- Process optimization
- Conflict resolution skills
- Decision-making abilities
- Staff management practices
- Coaching and mentoring techniques
- Team building and leadership skills
- Verbal and written communication proficiency
- Microsoft Office expertise
Personal Information
- Date of Birth: 10/24/86
- Gender: Male
- Marital Status: Married
Other Interests
- Driving
- Dancing
- Listening to music
Accomplishments
- 1 crore in revenue in March '25 as a business manager
- Initiated project renewal (Shambhav / Saksham)
Timeline
Business Manager
IndiaMART Intermesh Ltd
04.2017 - Current
Relationship Manager
IndiaMART Intermesh Ltd
04.2015 - 03.2017
Team Lead
Hero Management Service Ltd.
03.2014 - 04.2015
Team Lead
Vertex Customer Solutions India Pvt Ltd
04.2013 - 03.2014
Store Manager
Vodafone India
05.2008 - 07.2010
M.B.A - Marketing
Amity University
B.Com - Commerce
Ch Charan Singh University (CCSU)
12th - English
CBSE
10th - English
CBSE
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