VISHAL GHADGE
Pune
Summary
A successful professional with customer service, accounting and lnusrance knowledge. Highly skilled with hands on multiple tools and a focused oriented person. Recognized for ability to develop strong relationships and plan strategically. Strengths include leadership, a team player, multitaking etc.
Skilled Customer Relation Specialist with relevant experience in managing client relationships and resolving customer issues. Strengths include advanced communication skills, problem-solving abilities, and a deep understanding of customer service protocols.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Relations Advisor
Tech Mahindra Pvt Ltd
Pune
10.2022 - Current
- Responding to customer complaints
- Escalating problems to the technical team or other members of the product team
- Updating customer information in the company database
- Providing information about new and existing products and services
- Tracking and processing new orders and refunds
- Making sales and processing payments, when necessary
- Addressed customer concerns related to telecom services
Customer Service Specialist
Accenture Solution Pvt. Ltd.
Bangalore
06.2021 - 02.2022
- Hiring and manage staffing for AIG insurance - UK
- Part of business transition – UK
- Track training modules conducted by onshore
- Preparing daily and weekly reports of team performance for Governance call
- Part of onshore and governance calls
- Team management
- Conducting monthly performance discussions
- Setting goals for monitoring performance
- Preparation of SOP, HLPM, DLPM
- Exhibited excellent management skills to oversee the transition process.
- Reviewing training programs to support offshore and onshore teams with daily training modules.
- Referred to tests, records and interviews to evaluate individual's abilities and interests.
Customer Care Executive
EXL Services Pvt. Ltd.
Magarpatta
02.2016 - 03.2020
- Creation of new claims (FNOL)
- Chase brokers, loss adjustors, suppliers and insurers (Follow-up)
- Raising Payments
- Closure of Claims
- Maintained accurate records of all transactions related to insurance policies.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Facilitated dispute resolution between customers and insurance providers when necessary.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Assistant Accountant
Transworld Education Academy Pvt. Ltd.
Pune
06.2014 - 01.2016
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking and reconciliation
- Maintaining bank statement and reconciliation
- Analyse monthly balance sheet accounts for corporate reporting
- Generated financial statements and facilitated account closing procedures each month
- Analyse and researched reporting issues to improve accounting operations procedures
- Trained new employees on accounting principles and company procedures
- Track payments by students and maintaining receipts and giving clearance of fees
- Processed accounts payable and receivable invoices in an accurate manner according to company policy.
- Posted financial data in Excel spreadsheets and managed inventory.
- Reconciled expenses and financial records.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
Business Support Specialist – SAP End User
Honeywell International
Pune
11.2012 - 03.2014
- Customer master data set up & management
- Execute Approved Special Pricing correction
- Order acknowledgements sent to customers and channel partners
- Coordinate goods receipt of orders on delivery and out bound deliveries
- Enables communication flow between customer and units.
- Creation of work orders
- Creation of Requisitions (for parts to be ordered & delivered as per technician’s description)
- Creation of New Customers
- Preparing technicians Timesheet
- Making payments
- Taking calls from technician and power users directly to order parts and any clarification
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Requisitioning parts, materials, services
- Buyer experience / PO placement complete process
Coordination with all factory for material readiness and expediting
Education
Bachelor of Commerce - Audits, Taxation and Costing
Pune University
Pune01.2010
Higher Secondary Certification -
Poona College of Arts, Commerce and Science
Pune01.2004
Secondary Education Certification -
Success Institute - Delhi Board
Pune01.2002
Skills
- Customer service
- SAP FICO
- Communication
- Training
- Strong negotiation
- Decision making
- Microsoft office
- Book keeping
- Claims processing
- Claims investigation
- Analytical skills
- Time management abilities
- Order processing
- Logistics analysis
- Organizational skills
- Account reconciliation
- GL and journal entries
- Invoice processing
- Performance management
- Training development
- Strategy implementation
- Performance monitoring
- Customer-oriented
Certification
April 2012 - Global Technologies
Completed certified module in SAP FICO (EC-6.0)
December 2024 - IITA Education
Completed certified module in SAP FICO Consultant (SAP HANA)
Awards
- Received award delivering extra effort and time to complete the backlog data – Honeywell
- Received recognition as Best Customer Relation Advisor for Technical Support and Customer Issue Handling across Pune and Mumbai – Hutchison 3 Global Services
Timeline
Customer Relations Advisor
Tech Mahindra Pvt Ltd
10.2022 - Current
Customer Service Specialist
Accenture Solution Pvt. Ltd.
06.2021 - 02.2022
Customer Care Executive
EXL Services Pvt. Ltd.
02.2016 - 03.2020
Assistant Accountant
Transworld Education Academy Pvt. Ltd.
06.2014 - 01.2016
Business Support Specialist – SAP End User
Honeywell International
11.2012 - 03.2014
Bachelor of Commerce - Audits, Taxation and Costing
Pune University
Higher Secondary Certification -
Poona College of Arts, Commerce and Science
Secondary Education Certification -
Success Institute - Delhi Board
Similar Profiles
Hemanth Kumar BangaruHemanth Kumar Bangaru
Team Lead at Tech Mahindra, Tech Mahindra Pvt LtdTeam Lead at Tech Mahindra, Tech Mahindra Pvt Ltd
Abdul Rehman SharifAbdul Rehman Sharif
Technical Support Engineer at Tech Mahindra PVT LTDTechnical Support Engineer at Tech Mahindra PVT LTD
Rohit GuptaRohit Gupta
IT Delivery Manager at Tech Mahindra Pvt LtdIT Delivery Manager at Tech Mahindra Pvt Ltd