Vishal Gori
Pune
Summary
Solution-focused Technical Service Engineer known for high productivity and efficient task completion. Specialize in troubleshooting, technical support, and customer service management. Excel in problem-solving, communication, and adaptability, ensuring seamless operations and excellent client satisfaction.
Overview
9
9
years of professional experience
Work History
Technical Sales Officer
AkzoNobel India Limited
Pune
2023.04 - Current
- Provided technical support and training on the use and application of deco paint products, ensuring customer satisfaction.
- Facilitates training sessions, giving comprehensive instructions on utilizing the company's products and documentation to both onsite customers and those attending at the training center.
- Demonstrating products effectively and offering technical problem-solving solutions to customers.
- Acts as a peer to allocated Sales Representative, contributing to successful business conversions.
- Solves technical issues at existing customer sites proactively.
- Engaged in cooperative effort with technical department to handle challenging technical problems and provide customer education on solutions.
- Ensures diligent and proficient utilization of allocated technical company equipment in accordance with the provided SOPs.
- Managed and distributed regular progress reports detailing monthly accomplishments.
- Drove positive perception of the company while building enduring customer partnerships.
- Acted in accordance with applicable corporate and site policies/procedures related to personal conduct, HSE standards.
- Independently managed and implemented day-to-day visit activities according to business requirements.
- Generated and submitted reports to customer.
- Ensured alignment with customers on visit actions and follow-up actions. Managed the escalation of product issues to internal stakeholders, presenting relevant customer line findings.
- Evaluates all safety and related aspects of working location and ensures a safe working environment before commencement of service activities.
- Applied analytical problem-solving techniques across all levels of communication
- Analyzed customer feedback in order to improve service quality levels.
- Organized product demonstrations in order to showcase the features of products.
- Resolved customer complaints in a timely manner.
- Provided training for internal teams on best practices for technical sales processes.
- Participated in regular team meetings to discuss progress towards objectives.
- Assisted customers and potential buyers with technical inquiries about products.
Project Engineer
Strut Consultants Pvt. Ltd.
Mumbai
2019.04 - 2023.04
- Ensured efficient follow-up on contractor's tasks and workforce deployment.
- Collaborated with team members in achieving daily targets and goals.
- Performed daily monitoring of execution activities to ensure compliance with work orders and standard specifications.
- Managed the organization and maintenance of records pertaining to materials, manpower, and other relevant factors at job sites.
- Generated regular progress reports for the sites visited on a daily, weekly, and monthly basis.
- Performed quality inspections on materials to ensure compliance with standards.
- Attended and contributed valuable insights in client meetings regarding work updates.
- Assessed the condition of various structures through comprehensive inspections.
- Ensured accuracy of measurements and contractor billing for assigned sites.
- Consistently traveled to different sites every day
- Enhanced accuracy and effectiveness of material reconciliation procedures.
- Engaged in client coordination.
Site Engineer
Rebuiltech - Restructuring Experts
Mumbai
2018.06 - 2019.03
- Ensured effective planning and execution of assigned responsibilities.
- Maintained accurate records of daily site progress and monitored material usage.
- Prepared bills based on measurements taken during site visits.
- Engaged in client meetings to communicate work status effectively.
- Streamlined client coordination for efficient project management.
- Ensured that all safety regulations were strictly adhered to during on-site operations.
- Coordinated with other engineers, contractors, subcontractors, inspectors, suppliers, and owners in order to ensure timely completion of projects within budget constraints.
Site Engineer
Doshi Project Consultants Pvt. Ltd.
Mumbai
2015.10 - 2018.04
- Prepared daily, weekly, and monthly progress reports for various sites visited.
- Ensured the quality of RCC works including columns, beams, and slabs.
- Participated in client meetings to provide updates on work status.
- Evaluated material samples provided by contractor to ensure quality assurance.
- Monitored construction progress to ensure adherence to project timeline and milestones.
Education
Degree -
01.2020
Diploma -
01.2016
Higher Secondary examination (Class-XII) -
01.2012
Secondary School Certificate Examination (Class-X) -
01.2011
Skills
- Ability to learn quickly
- On time & be prepared always
- Excellent good Aptitude, Attitude skills and Hardworking
- Product Demonstration
- Protective Coatings
- Complaint Investigations
- Coatings
- Presentation Skills
- Communication
- Technology Services
- Technical Support
- Team Leadership
- Teamwork
- Problem Solving
- Customer Satisfaction
Personal Information
- Date of Birth: 16-Dec-1994
- Gender: Male
- Nationality: Indian
- Marital Status: Single
LNGG
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Technical Sales Officer - AkzoNobel India Limited
2023.04 - Current
Project Engineer - Strut Consultants Pvt. Ltd.
2019.04 - 2023.04
Site Engineer - Rebuiltech - Restructuring Experts
2018.06 - 2019.03
Site Engineer - Doshi Project Consultants Pvt. Ltd.
2015.10 - 2018.04
The Institution of Civil Engineers (India) - Degree,
The Institution of Civil Engineers (India) - Diploma,
N. K. T. High School and Junior College - Higher Secondary examination (Class-XII),
R. J. Thakur High School - Secondary School Certificate Examination (Class-X),
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