Vishal Gupta
New Delhi,Delhi
Summary
Associate Lead | Trainer | Sr. Auditor (Compliance & Closing) Highly experienced Project Manager with over 9 years of expertise in managing large-scale capital projects within the banking and financial sectors. Proven track record in delivering complex refurbishments and fit-outs, particularly in live environments such as trading floors and corporate headquarters. Adept at leading cross-functional teams and managing extensive supply chains to ensure projects meet financial targets, comply with governance standards, and align with strategic business goals. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Associate Lead
Flyhomes
08.2020 - Current
- Client: Flyhomes Brokerage/Investments Real Estate (WA/CA/MA/IL/OR), LLC
- Compliance Audits: (Pre- audit) (Team size 9 people) - Established team of 9 people for Compliance audits. Quality checks for all type of Purchase and sale agreement, Contingency removal forms, Listing agreements, Trade up agreements, Mortgage documents, Pre-funded mortgage agreement, Pre-approval letters, according to US state law for all markets
- Post Mutual and Post Close Transaction auditor: (Team size 6 peoples) - Established team of 6 people for post mutual and post close audits. Once property gets mutual, team audit drafts and required addendum as per market guideline within 2 business days.
- Once transaction closed - Team performed another audit with all checks and required mandatory addendum as per guideline within 3 business days
- Evaluate whether processes and procedures are functioning properly
- Portfolio or Project Management and agile ways of working, with good knowledge of governance structures
- Well versed to influence across virtual teams and build relationships and network at all levels
- Flexible and adaptable to manage multiple tasks and priorities and flawlessly execute at speed
- Trainer - Training team on Offer drafting, Audits (Post mutual and post close), Closing team for basic mortgage and real estate operations, US Mortgage and real-estate terminology
- Experience hiring, training and managing customer service/ operations
- Handle escalations from Customer Service team and provide practical advice on required actions, and be willing to get hands on with customer queries in early days.
- Improved efficiency and productivity by acquiring new skills
- Analytical expertise and subject knowledge
- Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
- Streamlined daily operations for improved efficiency through implementation of innovative organizational systems.
Senior Analyst
Bank of America
01.2017 - 09.2019
- Monitored and analyzed customer checks and transactions for suspicious activities
- Reviewed risks from new accounts and canceled them if suspicious activity was detected
- Investigated Suspicious Activity Reports (SAR) and Suspicious Transaction Reports
- Managed records of high-risk clients and reported suspicious activities
- Submitted process improvement ideas and worked on quality control audits.
- Managed approximately 200 transaction daily of possible fraud checks
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
Subject Matter Expert
The Royal Bank of Scotland
08.2011 - 09.2014
- Handled customer complaints against bank's products
- Connected with offshore process owners for process updates and clarifications
- Created management reports and made recommendations for problem identification and resolution
- Managed work allocation and internal quality sampling
- Provided floor support and collated team production data and reporting.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Collaborated with cross-functional teams to develop innovative solutions, leading to successful project outcomes.
Education
Bachelor in Commerce - Accounts & Finance
Delhi University
New India, India11.2012
Certification in Computer Hardware and Networking - Jetking Certified Computer Hardware and Networking Professional Premium
New Delhi
New, India01.2011
High School Diploma - Accounts and Finance
C.B.S.E Board
New Delhi, India05.2009
Skills
- Performance Monitoring
- Excellent Time Management
- Operations Management
- Process Improvement
- Auditing
- Leadership Training
- Performance Evaluation
- Loss prevention strategies
- Employee Scheduling
Certification
Computer Hardware and Networking: JCHNP Certified Professional - 2 Years
Accomplishments
- Achieved results by completing tasks with accuracy and efficiency.
- Consistently met company standard times and individual productivity goals.
- Supervised a team of 8 staff members.
- Saved the company approximately $200,000 by conducting in-depth auditingof mutual contracts.
- Earned the "Bronze" Award in 2017 for Excellent Quality Auditor.
Additional Information
I participated in my team's Mental Health Awareness campaign, teaching theimportance of mental health and self-care across our organization. This involvedsessions on how emotional and social well-being impact daily life, includingdecision-making, stress management, and relationships. Emphasized theimportance of factors like nutrition, sleep, and stress management in maintaininggood mental health.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Playing Cricket
Cricket has been my passion since childhood, and I find immense joy and fulfillment in spending my leisure time on the cricket field. Playing cricket is more than just a hobby for me; it's a source of joy, growth, and connection. Whether I'm participating in friendly matches with friends or competing in organized leagues, the thrill of cricket never fails to inspire me and enrich my life.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsPaid sick leaveHealthcare benefitsTimeline
Associate Lead
Flyhomes
08.2020 - Current
Senior Analyst
Bank of America
01.2017 - 09.2019
Subject Matter Expert
The Royal Bank of Scotland
08.2011 - 09.2014
Bachelor in Commerce - Accounts & Finance
Delhi University
Certification in Computer Hardware and Networking - Jetking Certified Computer Hardware and Networking Professional Premium
New Delhi
High School Diploma - Accounts and Finance
C.B.S.E Board
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