
Dynamic and results-oriented Global Service Delivery Leader with a strong track record of managing global operations across Voice, Chat, Email, and Back-office functions for Fortune 500 clients. Brings deep expertise in end-to-end service delivery, P&L ownership, and strategic client relationship management, with a focus on driving operational excellence, efficiency, and customer satisfaction.
Conceptualized and implemented internal transaction distribution and disposition platforms in parallel to client ticketing systems, enabling automated work allocation to govern & reduce productivity leakages and led to a marked improvement in service level performance within a short timeframe. Recognized with 2 Innovator's Awards for delivering high-impact automation and transformation solutions.
Recognized in the Top 100 Great Managers – 2023 by People Business Consulting & The Economic Times for building and leading high-performing teams, strengthen client partnerships, streamline cross-functional workflows, and deliver measurable business outcomes aligned with organizational objectives.
Operations management
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CERTIFIED PEOPLE LEADER PROGRAMME (CPLP)
CERTIFIED PEOPLE LEADER PROGRAMME (CPLP)