Summary
Overview
Work History
Education
Skills
Timeline
Additional information

Vishal Hanmawale

Assistant Manager
Pune,MH

Summary

I am a results-driven banking professional with a proven track record of excellence and adaptability in dynamic environments. With expertise in diverse banking functions, I am committed to delivering exceptional results.

Overview

18
18
years of professional experience
1
1
Language

Work History

Assistant Manager

Tata Consultancy Services(TCS)
02.2016 - 08.2025
  • Worked with cross-functional teams to address quality issues, and foster a culture of continuous improvement.
  • Managed compliance activities, including transaction monitoring, screening for sanctions, embargo, and red flags.
  • Prepared daily financial and operational reports, reconciliations, client settlement reports, and participated in goal-setting and appraisals.
  • Scrutinized documents presented by customers to the bank for trade transactions.
  • Communicated updated process changes post-client approval, conducted training, recruitment, and provided support during internal audits.

Sr. Customer Service Associate

Tech Mahindra Business Services Ltd
03.2013 - 07.2015
  • Retained customers by tailoring the best deals and offers to meet their specific needs.
  • Provided prompt feedback to the change management team and client, resulting in a reduction in customer churn.
  • Achieved customer retention targets and met all KPIs consistently.
  • Fostered strong client relationships through active listening, empathy, and a deep understanding of their unique requirements.
  • Successfully de-escalated escalated calls and found effective solutions to align with client expectations.
  • Efficiently managed high-volume call queues while upholding service quality and meeting response time standards.

Senior Customer Service Agent

Mphasis an HP Company
08.2010 - 03.2013
  • Facilitated KYC processing for account opening, mortgages, credit cards, and loan servicing in the banking sector.
  • Addressed customer inquiries through adept communication, and effective problem-solving strategies.
  • Employed CRM software to monitor customer interactions, ensuring timely follow-ups and issue resolution.

Customer Service Advisor

3 Global Services Ltd
07.2009 - 02.2010
  • Efficiently handled inbound calls to address customer inquiries and concerns.
  • Provided coaching and quality feedback to new joiners in the team to ensure their professional development.
  • Mentored team members to enhance their performance and productivity.
  • Generated daily reports to track team performance and identify areas for improvement.
  • Managed escalation calls to resolve complex issues and ensure customer satisfaction.

Senior Customer Service Associate

WNS Global Services
04.2007 - 06.2009
  • Demonstrated efficiency in handling inbound calls.
  • Consistently met quality parameters of AHT, and maintained high quality standards.
  • Given the opportunity to provide floor support and manage calls in the absence of the TL.

Education

B.A - Economics

Pune University
01.2001
  • Professional Development Studies: Hotel Management and Tourism, 2002

12th - CBSE, English

01.1998
GPA: 52%

10th - CBSE, English

01.1996
GPA: 45.0%

Skills

Operational efficiency management

Timeline

Assistant Manager - Tata Consultancy Services(TCS)
02.2016 - 08.2025
Sr. Customer Service Associate - Tech Mahindra Business Services Ltd
03.2013 - 07.2015
Senior Customer Service Agent - Mphasis an HP Company
08.2010 - 03.2013
Customer Service Advisor - 3 Global Services Ltd
07.2009 - 02.2010
Senior Customer Service Associate - WNS Global Services
04.2007 - 06.2009
- 12th, CBSE, English
- 10th, CBSE, English
Pune University - B.A, Economics

Additional information

Languages: English, Hindi, Marathi

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Vishal HanmawaleAssistant Manager