Results-driven Branch Manager with proven leadership in the consumer durable sector. Adept at driving sales growth, optimizing operations, and delivering exceptional customer experiences. Skilled in team leadership, inventory management, and strategic planning. Strong communicator with a track record of exceeding sales targets and enhancing profitability. Proficient in analyzing market trends to develop effective sales strategies. Committed to fostering a customer-eccentric culture and ensuring compliance with industry regulations.
Developed annual branch business plans for maximum profitability and effectiveness.
Designed sales and service strategies to improve revenue and retention.
Mentored staff to increase sales success and productivity.
Shaped business strategy with compelling vision and data analysis.
Performed appraisals for branch staff and made training recommendations to develop capabilities and skills.
Established company targets based on previous performance and predicted forecasts.
Built successful business culture focused on performance optimization and goal attainment.
Market Coverage (Aurangabad / Jalna / Beed / Parbhani / Nanded / Hingoli)
7 IFB Point & 30 plus direct key dealers
120 plus Sub-dealer within 2 distributors
Distributor been started from June-2018 which was vacant over here
3 ASE,1 TL & 20 plus CSR reporting team for Primary & Secondary sales
Set Individual monthly, quarterly & yearly target for each ISD / ASE / Dealer / Distributor
Contributes to team effort by accomplishing related result as needed
Market Coverage (Sangli / Satara / Kolhapur / Ratnagiri / Sindhudurg)
5 IFB Point & 20 plus direct key dealers which was previously less than 10 direct dealers
2 TSR,1 TL & 15 plus CSR reporting team for Primary & Secondary sales
Categories product placement of IFB basket capturing the best counter share
Expansion of retail store
Vendor contracting
Identifying prospective location suited for the store opening
Finalizing rentals & other crucial terms with developers / individual as the case may be
Responsible for P&L of across the store
Formulating a merchandising & marketing plan for each store on the basis of locality, tier and spending capability & retail space
Review, track, analyses and communicate actual performance plan
5 COCO & 8 FOFO was been operated under my process
Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
Delegated work based on sales targets and individual employee strengths.
Generated repeat business through exceptional customer service.
Reorganized sales floor to improve visual merchandising displays.
Resolved complex customer enquiries, disputes and complaints.
Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
Developed new promotions and product lines to exceed sales targets.
Hired and trained employees to deliver store goals.
Trained and supervised team to deliver on store sales targets.
Prepared sales reports and reconciled accounts with strong finance management skills.
Taught staff to delivery outstanding customer service through strong training programs and ongoing mentoring.
Engaged with customers to better understand needs and deliver excellent service.
Fully accountable for all the operational activity in the store, and providing clear
Leadership to the team and leading by example in all areas of the business.
Working hard to ensure that all store and company sales targets, operations goals and policies are met.
Ensure customer service is of the highest standards at all times
Managing a team of over 15 staff, including sales executions & designers
Planning events and promotions for the store.
Interviewing and recruiting new staff.
Organizing staff training and development.
Implementing and controlling store procedures.
Establishing, managing and regularly reviewing the store grading systems to ensure
Optimum stock levels.
Implementing and controlling store procedures
Ensuring proper level of stock is maintained and displayed appropriately with the proper signage and favorable self-placement.
Looking after stocking, fronting, facing and rotating of the garments.
Responsible for store operations & store's retail sales.
Motivating, training & scheduling store team
Responsible for space efficiency.
Maintaining daily, weekly and monthly reports & petty expenses.
Ensuring customer delight & a customer experience in the store.
KEY DELIVERABLES
Retail Operations
Inventory management thru coordination of stock movement, replenishment as per market trend and intelligence
Implemented store level activities i.e. promotions, visual merchandising, tracking & analysis of store MIS
New Initiatives
Awareness amongst customer about the Tailoring zone in the store by way of standees and up selling.
Database of each and every walk in.
Follow up on customer complaints to resolve the issues in dynamic way.
Text messaging of new arrivals, yearly sale, and promo's and offers.
Business Development
Efficient and effective after sales service for trials and fittings.
Coordination with sales team and tailoring team for smooth functioning of operation.
Business updates to the upper level
Promoting the merchandise through attractive display and personalized selling.
Merchandise Re-order and Replenishment.
Coordinating with Mall Management for Operations requirements to ensure smooth functioning of floor operations.
Developing sales plan to achieve the targets. Communicating the plan & targets to sales staff.
Cashiering and Banking.
Visual Merchandising.
Documentation and Report generation.
Conducting periodical cycle counts of the section.
Adaptability
Awarded as 2nd Runner up Branch Productivity 21-22