Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vishal Jain

New Delhi

Summary

Poised Merchant care specialist with 1.7 years of experience in mediating disputes between parties to deliver peaceful resolutions. I a am highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Resolution Specialist

Shipbob India
New Delhi
10.2022 - Current
  • Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
  • Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
  • Researched complex customer service requests involving multiple departments and personnel within the organization.
  • Provided feedback on processes used by other departments that could impact the overall satisfaction of customers.
  • Maintained up-to-date knowledge on company products, services as well as relevant industry regulations impacting service delivery standards, requirements.

Education

Bachelor of Arts -

NATIONAL SCHOOL OF OPEN LEARNING

Skills

  • De-Escalation Techniques
  • Excellent Communication
  • Written Communication
  • Analytical Thinking
  • Reliability
  • Time Management
  • Decision-Making
  • Active Listening
  • Problem-Solving
  • Relationship Building
  • Adaptability and Flexibility
  • Teamwork and Collaboration

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Resolution Specialist

Shipbob India
10.2022 - Current

Bachelor of Arts -

NATIONAL SCHOOL OF OPEN LEARNING

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Vishal Jain