Vishal Jaiswal

• Delivered end-to-end functional support for Manufacturing, SCM, Engineering, and Asset Management modules across global ERP customers.
• Resolved over 120 customer support cases with a resolution efficiency exceeding 95%.
• Maintained zero SLA breaches through prompt and accurate problem resolutions.
• Published more than 200 ERP knowledge base articles to improve first-time resolution rates.
• Conducted root cause analyses and cross-functional troubleshooting for complex ERP issues.
• Submitted over 10 process innovation proposals, with six approved for implementation.
• Collaborated with cloud and on-prem ERP customers to ensure system stability and reliability.

Exceeded case resolution targets by six times, averaging 10 cases per month.

• Led end-to-end supply chain operations, encompassing PPC, procurement, logistics, and warehouse management.
• Owned demand planning, supply planning, and capacity planning using statistical forecasting.
• Implemented ERP system for data migration, MRP setup, and user adoption.
• Enhanced vendor delivery compliance to over 95% through proactive PO tracking.
• Controlled WIP and inventory levels, eliminating overproduction and minimizing holding costs.
• Achieved consistent on-time delivery performance by aligning production with dispatch schedules.
• Prepared executive dashboards and MIS reports for planned versus actual analysis and inventory metrics.

Reduced stock-out situations through optimized Min-Max and reorder level planning.

Played a key role in one Greenfield ERP implementation as an end user, supporting SCM and Manufacturing modules from process design to go-live.

• Generated production orders and MRP through ERP LN to enhance operational efficiency.
• Prepared daily production plans, ensuring job completion met customer EDD deadlines.
• Closed intermediate and final production orders following delivery confirmation.
• Created Buffer Penetration Reports and analyzed MTO color trends for production insights.
• Coordinated material availability and delivery to support uninterrupted production flow.

• Executed production schedules across press shop, welding, machining, galvanizing, and coating.
• Managed material planning from procurement through dispatch to enhance operational efficiency.
• Conducted capacity planning while monitoring manpower and equipment utilization for optimal performance.
• Delivered management information system (MIS) and performance reports for large telecom clients including Reliance Jio, Airtel, Nokia, and Indus Towers.

• Managed project planning, monitoring, and control utilizing CPM and PERT methodologies.
• Handled material planning, procurement, reconciliation, and billing to ensure resource availability.
• Conducted delay analysis to identify project bottlenecks and developed mitigation strategies.
• Facilitated client coordination meetings for seamless communication and project alignment.