Summary
Work History
Education
Skills
Languages
Personal Information
Disclaimer
Overview
Intern
Vishal Kale

Vishal Kale

Assistant Manager, Training
Hyderabad,TG

Summary

Strategic Training Leader with over 10 years of experience in training & development, managing large teams, and optimizing training effectiveness. Proven ability to design and implement learning programs, drive process improvements, and collaborate with stakeholders to enhance workforce efficiency. Adept at content development, workflow implementation, and people management to drive organizational success.

Work History

Asst. Manager Training (Business Excellence)

Gebbs Healthcare Solutions
02.2024 - Current
  • Managing a team of 30 Trainers
  • Responsible for managing training of 10 different processes
  • Ensure the Throughput of the training is met in accordance with the organizations goal
  • Training Content Creation
  • People management
  • Conflict Management
  • Managing newer Workflow roll-out from the client's side and design the training based on the same
  • Establishing newer projects from Training perspective/Client onboarding
  • Daily, weekly, monthly reports
  • Client interactions
  • Oversee TNI/TNA
  • Conduct interviews for freshers and experienced candidates

Lead - Technical Training

Omega HealthCare
01.2023 - 02.2024


  • Managing a team of Trainers
  • Trained on Athena
  • Traveled across multiple locations to deliver training
  • Sites trained at were Bangalore, Trichy, Hyderabad
  • Conducting Training batches for various categories NHT, LAT, Cross Training, Refresher training
  • Training content creation
  • Daily, weekly, monthly reports
  • Weekly and Monthly business reviews
  • Client interactions
  • Escalations Management
  • Managing newer Workflow roll-out from the clients side and set up the training based on the same
  • Establishing newer projects from Training perspective
  • TNI/ TNA
  • Attend calibration calls with various stake holders
  • TTT program
  • Process improvement initiatives
  • Bottom quartile management

Sr. Analyst

Rayden Interactive
09.2021 - 09.2022
  • Working on Referral Management System
  • Working with multiple Integration for PMS
  • Create builds as per the Client requirements
  • Communicating with the client daily/weekly
  • Daily, Weekly, Monthly Reports
  • Managing Escalations
  • Training & Coaching

Team Leader (Operations)

Credence Resource Management
11.2016 - 01.2018
  • Team management
  • Inventory allocation
  • Daily, weekly and Monthly reports
  • Incentives data
  • Appraisal
  • Refresher Training Sessions
  • Handling escalation calls

SME (Operations)

Access Healthcare Services Pvt. Ltd
04.2015 - 11.2016
  • Worked as an AR associate for Athena
  • Addressing New claims, Denials and Appeals
  • Promoted as an SME, where Audited Calls as a Quality Analyst
  • Providing one on one feedback to the users
  • Attending client calibration calls
  • Preparing daily, monthly and weekly reports
  • Conducting process training for freshers
  • Managing OJT batches
  • Conducting refresher trainings
  • Managing and conducting training and quality for the BQ users

Sr. Associate (Operations)

Convergys India Services Pvt. Ltd
08.2012 - 04.2015
  • Attending Inbound calls from US Healthcare Providers for BCBS- NY Insurance
  • Providers Enrollment
  • Assisting on Claims, Benefits & Eligibility, Appeals
  • Providers dealt with were Hospitals, Professionals, Labs, DME etc

Associate (Operations)

Wipro BPO
04.2011 - 08.2012
  • Worked as a Reservations support associate for United Airlines
  • Booking new reservations, changes and cancellation
  • Knowledge of Galileo, Sabre and Amedious
  • Catered North American and International Markets

Process Trainer for Vodafone India

Intelenet Global services Pvt. Ltd. (Now Serco)
05.2009 - 03.2011
  • Conducting process training for Vodafone India Ltd
  • Catered for M&G Circle
  • Managing Training related daily, weekly and Monthly reports
  • Content Creation
  • Attending Client calibration calls
  • Managing OJT batches
  • Conducting refresher training sessions
  • Conducting additional training for the BQ executives
  • Travel to different sites for imparting training

Education

B.com -

Rajarshi Tandon University

XII th - HSC Exams

HMMJC
Pune

Xth - ICSE Exams

SDA School
Lasalgaon, Nasik

Skills

✔ Training & Development Strategy

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Personal Information

  • Date of Birth: 02/28/91
  • Gender: Male

Disclaimer

I hereby declare all the information mentioned above is true to my knowledge and experience.

Overview

16
16
years of professional experience

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Vishal KaleAssistant Manager, Training