Troubleshooting network connectivity issues, including wired and wireless connections
Generating reports on system performance, service requests, and incident resolution metrics
Sharing knowledge and best practices with team members to improve overall support efficiency and effectiveness
Enforcing security policies and procedures, including antivirus/malware protection, data encryption, and data backup/restore processes.
Wipro
Desktop Support Engineer
05.2022 - 06.2023
Job overview
Diagnosing, troubleshooting, and resolving hardware, software, and peripheral issues on desktops, laptops, and other end-user devices
Installing, configuring, and maintaining operating systems, applications, and software patches/updates
Providing technical support and assistance to end-users via phone, email, chat, or in person
Responding to user inquiries, resolving technical issues, and escalating complex problems as necessary
Administering user accounts, permissions, and access rights in accordance with organizational policies and procedures.
Education
Sagar Institute of Science Tech. & Engineering.
Bachelor of Engineering from Electronics and communication Engineering
06.2016
University Overview
GPA: 6.5/10.0
Skills
Proficient in IaaS (Azure), Hands on experience of EC2, S3, Amazon VPC, Amazon IAM, Amazon CloudWatch, Amazon CloudFront, Windows and Linux, Docker, and PowerShell, Kubernetes, Ansible, Jenkins, Windows troubleshooting, git, Active Directory, Office 365, System Administration, DNS, DHCP, Ticketing tools
Certification
Microsoft Certified: Azure Developer Associate
Languages
ENGLISH AND HINDI
Locations
Locations
Firoz Gandhi Colony Sector 9, Gurgaon
Personal Information
Personal Information
Father's Name: MR. RAJAN LAL KANOJIYA
Mother's Name: SHEELWATI KANOJIYA
Date of Birth: 05/07/1995
Gender: MALE
Timeline
IT Executive
Vaco Binary Semantics LLP
06.2023 - Current
Desktop Support Engineer
Wipro
05.2022 - 06.2023
Sagar Institute of Science Tech. & Engineering.
Bachelor of Engineering from Electronics and communication Engineering