Vishal Kapoor
Jhansi
Summary
Accomplished Deputy Front Office Manager at Lemon Tree Hotel, Haridwar, with a proven track record in leading teams to enhance guest satisfaction and operational efficiency. Expert in guest relations and technical proficiency, including hotel management software. Demonstrated ability to improve service levels by implementing best practices, resulting in significant performance improvements. Skilled in English, Hindi, and Punjabi, ensuring effective communication across diverse teams.
Overview
12
12
years of professional experience
Work History
Deputy Front Office Manager
Lemon Tree Hotel, Haridwar
07.2024 - Current
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
- Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
- Conducted detailed investigations, gathering essential evidence to support legal proceedings.
Assistant Front Office Manager
Lemon Tree Hotel, Jhansi
10.2020 - 06.2024
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
Assistant Manager - Front Office
Red Fox Hotel, Chandigarh
04.2019 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Pre-Opening Team Leader
Red Fox Hotel, Chandigarh
08.2016 - 03.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Executive Trainee
Lemon Tree Hotel Chandigarh
07.2014 - 12.2016
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Enhanced team productivity by implementing efficient project management strategies.
- Implemented cost-saving measures, reducing operational expenses without compromising quality or service levels.
- Analyzed data trends to provide actionable insights for improving business performance and decision making.
Front Office Executive
Lemon Tree Hotel, Chandigarh
01.2016 - 07.2016
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
Intern
ITC Mughal, A Luxury Collection Hotel, Agra
12.2012 - 04.2013
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Hospitality Administration And Management
IHM Meerut
Meerut03.2014
No Degree - Senior Secondary
Cathedral College
Jhansi03.2011
No Degree - Secondary Education
Cathedral College
Jhansi, India04.2009
Skills
- Guest Relations: Skilled in managing guest interactions, resolving complaints, and ensuring high levels of satisfaction
- Operational Efficiency: Proficient in optimizing front office processes, implementing best practices, and driving improvements
- Technical Proficiency: Competent in Microsoft Word, Excel, PowerPoint, and hotel management software
- Communication: Strong verbal and written communication skills in English, Hindi, and Punjabi
Leadership & Team Management: Effective in leading teams, fostering a collaborative environment, and achieving high performance
- Meetings and presentations
- Program coordination
- Influencing skills
- Staff Oversight
Accomplishments
· Led department to win Department of the Year (2022-2023)
· Recognized as the Star Performer Of The Year (2016-2017)
· Led department to win Department of the Year (2018-2019)
· Unner-up in the Interschool Football Championship in 2010
Hobbies
· Watching Stand Up Comedy
· Playing Cricket and football
· Riding Bikes
Timeline
Deputy Front Office Manager
Lemon Tree Hotel, Haridwar
07.2024 - Current
Assistant Front Office Manager
Lemon Tree Hotel, Jhansi
10.2020 - 06.2024
Assistant Manager - Front Office
Red Fox Hotel, Chandigarh
04.2019 - 09.2020
Pre-Opening Team Leader
Red Fox Hotel, Chandigarh
08.2016 - 03.2019
Front Office Executive
Lemon Tree Hotel, Chandigarh
01.2016 - 07.2016
Executive Trainee
Lemon Tree Hotel Chandigarh
07.2014 - 12.2016
Intern
ITC Mughal, A Luxury Collection Hotel, Agra
12.2012 - 04.2013
Bachelor of Science - Hospitality Administration And Management
IHM Meerut
No Degree - Senior Secondary
Cathedral College
No Degree - Secondary Education
Cathedral College
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