Vishal Kapur
Director Training
Gurgaon
Summary
DIRECTOR TRAINING with 18 Years of experience in the realm of Training, Learning & Development. Proven track record of driving organizational growth through strategic learning and development initiatives. Skilled in instructional design, project management, leadership development. Adept at creating and implementing effective training programs that align with organizational objectives. Experienced in managing multi-lingual teams spread across multiple geography, fostering a culture of continuous improvement.
Overview
20
20
years of professional experience
6
6
Certificates
Work History
Director Training
Fareportal India Pvt Ltd
7 2017 - Current
- Leading Fareportal's global training initiatives, my focus is on enhancing domain expertise and employee growth across multiple international locations (Gurgaon, Pune, New York, Las Vas, Mexico)
- Our team has successfully implemented enterprise-level training solutions, fostering skill proficiency and a culture of continuous improvement
- With expertise in content development and analytical skills, we have created impactful training programs that align with organizational objectives
- Our collaborative efforts have supported the optimization of employee performance, driving organizational success through innovative learning strategies.
Assistant General Manager - Training
Intelenet Global Services
01.2016 - 07.2017
- Training Leader (North) responsible for implementation of training programs to enhance domain competency, elevate skills, and facilitate employee learning & growth for a digital service account in customer service and technical support.
Senior Manager - Training
InterGlobe Technologies
04.2013 - 10.2015
- Global Training Lead (Expedia Account), former India Training Lead (Rest of IGT Accounts) - Executed training initiatives on a company-wide scale to reinforce domain expertise, enhance skill levels and promote professional growth among employees across diverse international facilities such as Gurgaon, Chennai, Guangzhou, and Dalian.
Senior Manager
eHire
08.2012 - 01.2013
- Business Account - Content Development, Training & Development Services
Manager Training
Spanco BPO Service Pvt Ltd
08.2010 - 07.2012
- Business Account - Customer Service: Telecom, ISP
Assistant Manager - Training
Intelenet Global Services
09.2007 - 08.2010
- Business Account - Sales, Customer Service: Banking, Insurance, Telecom, ISP
Training Specialist
DELL International Services
04.2006 - 09.2007
- Business Account - Sales, Customer Service: Technical Support
Sr. Business Associate
Vertex Customer Service India Pvt Ltd
01.2005 - 04.2006
- Business Accounts - Customer Service: Telecom, ISP
Education
Bachelor of Arts - History
DAV PG College (Garhwal University)
Skills
Training Management
People Management
Project Management
Program Management
Change Management
Six Sigma
Emotional Intelligence
Operations Management
Learning Management
Delivery Management
Stakeholder Management
Client Management
Learning Management System (LMS)
Curriculum Development
Certification
Instructional Design
Timeline
Assistant General Manager - Training
Intelenet Global Services
01.2016 - 07.2017
Senior Manager - Training
InterGlobe Technologies
04.2013 - 10.2015
Senior Manager
eHire
08.2012 - 01.2013
Manager Training
Spanco BPO Service Pvt Ltd
08.2010 - 07.2012
Assistant Manager - Training
Intelenet Global Services
09.2007 - 08.2010
Training Specialist
DELL International Services
04.2006 - 09.2007
Sr. Business Associate
Vertex Customer Service India Pvt Ltd
01.2005 - 04.2006
Director Training
Fareportal India Pvt Ltd
7 2017 - Current
Bachelor of Arts - History
DAV PG College (Garhwal University)
Demographics
Male, Married, 07/27/85
Demographics
Male, Married, 07/27/85, 2024, English, Hindi, Punjabi