Summary
Overview
Work History
Education
Skills
Certification
Timeline
Demographics
Demographics
Generic
Vishal Kapur

Vishal Kapur

Director Training
Gurgaon

Summary

DIRECTOR TRAINING with 18 Years of experience in the realm of Training, Learning & Development. Proven track record of driving organizational growth through strategic learning and development initiatives. Skilled in instructional design, project management, leadership development. Adept at creating and implementing effective training programs that align with organizational objectives. Experienced in managing multi-lingual teams spread across multiple geography, fostering a culture of continuous improvement.

Overview

20
20
years of professional experience
6
6
Certificates

Work History

Director Training

Fareportal India Pvt Ltd
7 2017 - Current
  • Leading Fareportal's global training initiatives, my focus is on enhancing domain expertise and employee growth across multiple international locations (Gurgaon, Pune, New York, Las Vas, Mexico)
  • Our team has successfully implemented enterprise-level training solutions, fostering skill proficiency and a culture of continuous improvement
  • With expertise in content development and analytical skills, we have created impactful training programs that align with organizational objectives
  • Our collaborative efforts have supported the optimization of employee performance, driving organizational success through innovative learning strategies.

Assistant General Manager - Training

Intelenet Global Services
01.2016 - 07.2017
  • Training Leader (North) responsible for implementation of training programs to enhance domain competency, elevate skills, and facilitate employee learning & growth for a digital service account in customer service and technical support.

Senior Manager - Training

InterGlobe Technologies
04.2013 - 10.2015
  • Global Training Lead (Expedia Account), former India Training Lead (Rest of IGT Accounts) - Executed training initiatives on a company-wide scale to reinforce domain expertise, enhance skill levels and promote professional growth among employees across diverse international facilities such as Gurgaon, Chennai, Guangzhou, and Dalian.

Senior Manager

eHire
08.2012 - 01.2013
  • Business Account - Content Development, Training & Development Services

Manager Training

Spanco BPO Service Pvt Ltd
08.2010 - 07.2012
  • Business Account - Customer Service: Telecom, ISP

Assistant Manager - Training

Intelenet Global Services
09.2007 - 08.2010
  • Business Account - Sales, Customer Service: Banking, Insurance, Telecom, ISP

Training Specialist

DELL International Services
04.2006 - 09.2007
  • Business Account - Sales, Customer Service: Technical Support

Sr. Business Associate

Vertex Customer Service India Pvt Ltd
01.2005 - 04.2006
  • Business Accounts - Customer Service: Telecom, ISP

Education

Bachelor of Arts - History

DAV PG College (Garhwal University)

Skills

Training Management

Certification

Instructional Design

Timeline

Assistant General Manager - Training

Intelenet Global Services
01.2016 - 07.2017

Senior Manager - Training

InterGlobe Technologies
04.2013 - 10.2015

Senior Manager

eHire
08.2012 - 01.2013

Manager Training

Spanco BPO Service Pvt Ltd
08.2010 - 07.2012

Assistant Manager - Training

Intelenet Global Services
09.2007 - 08.2010

Training Specialist

DELL International Services
04.2006 - 09.2007

Sr. Business Associate

Vertex Customer Service India Pvt Ltd
01.2005 - 04.2006

Director Training

Fareportal India Pvt Ltd
7 2017 - Current

Bachelor of Arts - History

DAV PG College (Garhwal University)

Demographics

Male, Married, 07/27/85

Demographics

Male, Married, 07/27/85, 2024, English, Hindi, Punjabi

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Vishal KapurDirector Training