Vishal Kashyap
CDIT Retail
Lucknow,Uttar Pradesh
Summary
At Reliance Digital, I spearheaded a team to surpass performance goals through innovative workflow enhancements and robust staff development, significantly boosting customer satisfaction. Expert in operations management and team leadership, I excel in transforming challenges into opportunities for growth, demonstrating a keen acumen in sales reporting and performance management.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Department Manager
Reliance Digital
Lucknow
09.2019 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Enhanced team productivity by implementing streamlined workflow processes.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Team Leader
Reliance Digital
Lucknow
10.2014 - 08.2018
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Bachelor of Arts -
Swami Vivekananda University
Lucknow, India 04.2007 - 05.2010
Skills
Team supervision
Operations management
Goals and performance
Team leadership
Coaching and mentoring
Performance management
Sales reporting
Customer service
Team supervision
Timeline
Department Manager
Reliance Digital
09.2019 - Current
Team Leader
Reliance Digital
10.2014 - 08.2018
Bachelor of Arts -
Swami Vivekananda University
04.2007 - 05.2010