Vishal Kashyap
MUMBAI
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
8
8
years of professional experience
Work History
Fashion Retail Assistant
new balance
Mumbai
04.2024 - Current
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers upon entering the store and provided them with assistance when needed.
- Provided fashion advice to customers based on their individual needs and preferences.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled returns and exchanges according to company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed payments using point of sale systems accurately and efficiently.
- Adhered to safety regulations when operating cash registers or other equipment in the store.
- Maintained records related to sales for store management.
Fashion Assistant
Charles & Keith
Mumbai
02.2022 - 03.2024
- Greeted customers promptly to engage and assist with apparel needs.
- Monitored competitor's activities and kept abreast of new products available in the market.
- Maintained detailed records of all expenses related to fashion projects.
- Worked with management to quickly replenish low or out-of-stock items.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed inventory of clothing, accessories, and shoes for shoots.
- Audited inventory to identify and correct discrepancies.
Fashion Associate
Tresmode
Mumbai
05.2020 - 02.2022
- Replenished stock on the selling floor as needed according to company standards.
- Created window displays that attracted customers into the store.
- Ensured all security protocols were followed at all times when handling cash transactions.
- Provided excellent customer service by greeting customers in a friendly manner.
- Answered customer inquiries regarding product features, pricing, and availability.
- Cleaned shelves, counters and tables to maintain organized store.
- Kept up-to-date on current fashion trends and advised customers accordingly.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Informed customers of upcoming sales, promotions, and special events.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Fashion Associate
BATA india Pvt Ltd
Mumbai
03.2017 - 01.2020
- Replenished stock on the selling floor as needed according to company standards.
- Prepared merchandise for purchase or rental.
- Created window displays that attracted customers into the store.
- Provided excellent customer service by greeting customers in a friendly manner.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with selecting merchandise and provided fashion advice.
- Resolved complaints and processed exchanges.
- Processed payments through POS systems accurately and efficiently.
- Greeted customers to determine wants or needs.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
Education
Shree GPM Commerce Collage
VirarSkills
- Customer service
- Visual merchandising
- Point of sale systems
- Inventory management
- Fashion consulting
- Sales promotion
- Cash handling
- Time management
- Product knowledge
- Fashion awareness
- Window displays
Languages
Hindi
First Language
English
Elementary (A2)
A2
Marathi
Beginner
A1
Timeline
Fashion Retail Assistant
new balance
04.2024 - Current
Fashion Assistant
Charles & Keith
02.2022 - 03.2024
Fashion Associate
Tresmode
05.2020 - 02.2022
Fashion Associate
BATA india Pvt Ltd
03.2017 - 01.2020
Shree GPM Commerce Collage
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