Vishal Kaurani
Jaipur
Summary
Having over 18 years of managerial experience in a bank branch banking. Possessing the required leadership and dynamism necessary to provide a quality service of the highest order and the efficiency to drive our products competitive advantage. Comprehensive knowledge of the banking industry and its procedures as well as having the ability to aim high, think smart and act fast. Currently looking for a suitable position with a progressive, ambitious and reputable bank.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Ops head – Service Manager –Branch Manager
Kotak Mahindra Bank Ltd
Jaipur
10.2012 - Current
- Functioning as the Branch Head
- Managing / overseeing the activities of operations, sales & administration
- Working on improving customer satisfaction with increase profit from branch
- Responsible for overall branch Profitability
- Managing Income / Cost ratio
- Responsible for overall branch operation part and ensure to follow all process for operations
- Attend all assign target of liabilities (value & Nos) & assets (Business & Consumer and Commercial loans) along with TPP product
- Actively generating fee revenue for increasing income of branch
- Managing key HNW a/c's & Government book for take care of complete liabilities & assets bucket
- Supervise branch assets business and liaising with all asset verticals to get the desired Numbers in Consumer and Commercial assets
- Making Interaction with the credit and ops team for sanction of loan proposal
- Marketing of comprehensive banking solutions including BG, trade finance, salary accounts, payment instruments etc to key managed clients
- Responsible for overall SQ and Audit assessment
- Attend all escalated queries from executing desk
- Management and resolution of customer service request (SR’s) and complaints
- Build, manage and strengthen existing relationships with High Value and Govt
- Segment a/c’s through regular interaction/ follow-ups
- Identify/ develop business opportunities in branch catchments area
- Managing sales and operation resources to get maximum outcome in terms of business and customer satisfaction
- Co-ordinate with team for implementation of Business Strategies
- Ensure compliance with bank’s policies, procedures and RBI guidelines
- Achieved many accolades and certificates for Business and process driving in the Bank
- Achieved WC audit of one of the biggest Branch in Jaipur during Stint as Service manager
- Achieved Pan India 8th Rank in Branch Score Card During BM stint at Masarovar Jaipur Branch
- Best Idea got implemented across Pan India at Kotak Mahindra Bank Branches
- PAN India No 5 Rank at Vaishali Branch
- Produced thorough, accurate and timely reports of project activities.
- Qualified for the esteemed Dare Event (Life Insurance )
- Qualified for the esteemed Mission impossible Event (Annual commercial and consumer assets )
- Achieved Highest NTB CASA value Across Rajasthan
DEPUTY MANAGER
AXIS BANK LTD.
Jaipur
04.2008 - 10.2012
- Functioning as the branch operations manager
- Supervise Branch audit and Cross sell of Staff mapped to me and Ensure cross sell targets of Service Team are achieved
- Responsible for authorization of all system related work (vouchers, bank transfer, RTGS) and ensure to done timely EOD
- Attend all escalated queries from executing desk
- Management and resolution of customer service request (SR’s) and complaints
- Attend cross sell targets of CASA (CDAB & No’s) and actively generating fee revenue by cross selling IPG (LI, GI, MF) Products
- Also attend targets of Credit Card, Gold, FD, Loans, and Demat –OTR by cross selling
- Act as single contact point in branch related to DEMAT/TDS /15G-H/CBDT payment
- Build, manage and strengthen existing relationships with High Value and Govt
- Segment a/c’s through regular interaction/ follow-ups
- Identify/ develop business opportunities in branch catchments area
- Liaise and provide support to Branch’s sales staff for various existing businesses as well as for acquiring new clients
- Co-ordinate for implementation of Business Strategies
- Ensure compliance with bank’s policies, procedures and RBI guidelines
- Won many accolades for Business delivery by Service Team
- Qualified for Many regional level contest and got many certificates at National level for Business delivery
ASSISTANT MANAGER
AXIS BANK LTD.
Jaipur
11.2006 - 03.2008
- Ensuring utmost customer service offering at branch lobby
- Responsible for processing vouchers, bank transfer, RTGS clearing
- Handle Demat Desk; Execute Customer instruction in system
- Attend individual cross sell targets of CASA (CDAB & No’s), IPG (LI, GI, MF) Products by Cross Selling
- Handle vendors bill and process same in system
- Handle additionally responsibility of cash verifier
- Processing of customer’s different requests and complaints in TAT
- Handling of Clearing desk Single handed in a Big Branch Jodhpur
- Cleared NISM DP-Ops, AMFI & IRDA Exam
- Got Trophy of Best FDO (Front Desk Officer) of Rajasthan Circle
- Got many Trophies, certificates and medals in different contests
- Heighest achiver in GOLD, LI & CASA selling from branch and get certificate
Education
Master - International Business
Gyan Vihar University
Jaipur01.2008
Bachelor - Science
Rajasthan University
Jaipur01.2005
Skills
- Branch Management
- Branch profitability
- Branch Banking Operations
- Revenue Generation efforts
- Cross selling products
- Team Management
- Excellent Analytical Skills
- Achievement Oriented
- Maintaining TAT
Certification
- IRDA
- AMFI
- DP – Ops
- KYC - AML (IIBF)
- JAAIB
References
Available on request
Personal Information
- Date of Birth: 08/30/83
- Marital Status: Married
Languages
English
Proficient
C2
Timeline
Branch Ops head – Service Manager –Branch Manager
Kotak Mahindra Bank Ltd
10.2012 - Current
DEPUTY MANAGER
AXIS BANK LTD.
04.2008 - 10.2012
ASSISTANT MANAGER
AXIS BANK LTD.
11.2006 - 03.2008
Master - International Business
Gyan Vihar University
Bachelor - Science
Rajasthan University